International Job Application

International Job Application

BUS 340 Business Communications

When you find the job posting, provide a copy of the job posting with your assignment. Provide the entire job description and list the website address.

Amazon Performance Manager Link

Vendor Performance Manager

Company/Location (search) UK-London

Posted Date3 months ago (8/14/2018 5:47 AM)

Job ID 702956

# Positions 1

Position Category for Posting Project/Program/Product Management–Non-tech

Company/Location (search): Country (Full Name) United Kingdom

Job Description

While a member of the Data Center Global Services, the Vendor Performance Manager will be closely coupled with Infrastructure Operations teams and will support them in managing relations with Data Center colocation providers in the region. This is a fast-moving business unit, and you will be consistently challenged to provide services and deliverables that support the pace. The right person for this job will have a strong customer focus, a passion for producing high-quality work, and bring an intense curiosity and learning drive to the team.

As a Performance Manager you will work with teams across the organization to manage vendor relationships, providing support to the other EMEA IPM member and have a strong understanding of negotiated contract terms to ensure that all vendor contract matters are addressed appropriately and efficiently. You will support vendor performance reviews (to include measuring, communicating and helping drive improved vendor performance). You will interface with vendors, internal customers and Infrastructure Global Expansion Management team members to facilitate contract execution. You will drive process improvement projects that address customer needs in this area, as well as leading and supporting other business development projects and initiatives.

Basic Qualifications

· Excellent verbal and oral English skills
· Travel up to 30%
· 2+ years in a customer facing role (e.g.: sales, customer service management, vendor management, etc.)
· 2+ years’ experience in business decision support, conducting business case analytics
· 2+ years of relevant experience in data analysis, report building and documentation, or similar work
· 1+ year relevant work experience managing projects or initiatives
· Proven ability to collaborate with cross-functional teams and external vendors at all levels of management
· Proven ability to innovate by improving tools, processes and reporting

Preferred Qualifications

· You have a BA/BS degree within Business Administration or similar field
· You have several years of similar work experience within Data Center Colocation Management, demonstrating progressive responsibility growth
· You have excellent written and oral communication skills and the ability to meet tight deadlines and prioritize workloads
· You are a self-starter, critical thinker, with the proven ability to design and implement metrics, processes and models that drive performance and vendor service improvement
· You possess a strong knowledge of business process documentation and improvement
· You are able to conduct complex financial business case analysis / translate large amounts of information into useful formats, draw conclusions and justify them to senior management
· You are a creative, critical thinker with advanced analytical skills
· You have the ability to communicate contract concepts to audiences with varied levels of fluency
· You can easily adopt new technologies to improve performance
· You have the ability to work with technical and non-technical business owners/partners to overcome obstacles and deliver results
· You are able to work independently, remotely from your direct management team and generate high-quality work product in a collaborative, creative, ever-changing and sometimes ambiguous environment
· You have very good knowledge of MS Excel (Pivot Tables), Word and SharePoint

Darren Christopher Holt

• Write a one page cover letter or letter of interest that describes your qualifications and skills for the job. You may not have the current skills needed for the job, so you can describe possible skills you believe you will acquire in the future. (Do not write the letter in future tense. You will write the letter as if you already have these skills and qualifications.). Follow the format in Figure 19.1 of the text when writing your letter.

7004 W 7895 S

West Jordan, UT 84081

801-513-8401

[email protected]

To The Amazon Hiring Manager

I am interested in the Vendor Performance Manager position posted on Indeed.com. I have experience working in a fast paced, high profile environment. I have the skills necessary to work independently and with a team. I am extremely passionate about employee development, I have a proven track record of exceling my team’s performance and ability.

My experience in the military enhanced my awareness and focus for attention to detail, how you do one thing is how you do all things. I believe in hard work and taking advantage of opportunity. My main focus in every position I have had is to develop a culture of work ethic, integrity, grit, accountability, follow through and most importantly fun.

Working as a manager in a call center, retail store and a direct sales team has shown me the importance of customer experience. Whether it be customer facing or learning through analytics, it is extremely important to always consider the customers perspective and to always put the needs of our customers first.

I have a strong leadership background, where I have consistently over achieved goals and expectations. I have been successful because of my ability to communicate effectively, think on my feet and embrace change.

It would be an honor to work for a company that has changed the world. Amazon has changed the way people shop and they have done it by offering an excellent experience. I believe I have the experience and the skill set to be an impactful member of your team. If you are interested in learning more about me, please let me know by using any of the contact information above.

Sincerely,

D. Chris Holt

Write a resume appropriate for the position you are applying for. You can list possible skills, education, and qualifications that you believe you will have five years from today. Although the content of your resume may be fictional because the skills and qualifications may not apply to your current background, this would serve as a goal document that you can reflect on three- to five-years from today.

Darren Christopher Holt

7004 W 7895 S

West Jordan, UT 84081

Phone: 801-513-8401

Work Email: [email protected]

Leadership Summary

I am aspiring to continue on my career path in leadership, where I can utilize my 15+ years of leadership experience. My leadership approach focuses on developing a culture based on relationships, present leadership, coaching and development. This approach produces a highly successful and collaborative partnership. My relationship based leadership style is one that encourages communication, trust, fun and hard work. I am passionate about learning, developing and implementing new strategies and tactics, to build upon success.

Experience

Comcast Cable – July 2006 – Present, (12 yrs. 4 mo.)  Greater Salt Lake City Area

Manager, Sales Development – July17- Current

Supervises and motivates a team of door-to-door direct sales Representatives to achieve sales goals. Provides individualized and ongoing performance management to ensure efficiency and productivity of all team members.

Conducts tactical planning, standardized reporting, and feedback on effectiveness of existing sales plans. Supports and leads competitive field efforts through the implementation of acquisition and win-back tactics as directed.

Coordinates audit follow-ups by Sales Representatives. Performs real-time field evaluation of Individual Sales Representative performance. Tracks and analyzes Representative activity and results metrics on a daily basis.

Coordinates processes to ensure accuracy in daily check-in/pre-screen of sales orders. Strategically distributes and documents territory among team members. Leads a dynamic, well informed front line work force that successfully executes the appropriate strategies.

Conducts individual and team coaching and development sessions. Enhances and promotes the sales environment of the entire organization.

Assists Sales Representatives in solving customer problems (technical, product, billing, etc.) Resolves or serves as intermediary to resolve service issues. Develops partnership with internal departments (e.g. customer service, technical operations) to ensure customer satisfaction.

Leads/motivates sales employees.

Consistent exercise of independent judgment and discretion in matters of significance.

Manager, Xfinity Retail Cable Stores – Sep14- Jul17

Responsible for overseeing all customer service center operations.

Manages all phases of the customer service center environment and team to achieve and exceed financial targets and customer satisfaction scores.

Delivers tight operational and financial controls in a cost- effective manner.

Hires, coaches, and evaluates customer service center personnel based on performance standards.

Develops personal performance plans with Customer Service Center Employees and provides continuous performance feedback and quarterly performance plan reviews.

Develops processes and procedures to drive department efficiencies, assist in development, and meeting of departmental budget.

Manages team which includes exempt and non-exempt employees.

Provides subject matter guidance to employees as required.

West Division Credit and Collections Manager – Jun13 – Aug14

Responsible for ensuring consistent business operation processes, as well as evaluating the effectiveness of current collection policies and procedures.

Reviewed analysis of activities, costs, and operations

Evaluated data to determine department progress

Analyzed and actively managed quantitative and qualitative performance metrics.

Established and maintained Collection COE SharePoint site used as common resource for internal employees and managers.

 West Division Credit and Collections Supervisor/Nesting Supervisor – Jan11- May13 

Supervised teams of up to 50 new hire collection representatives,

Established performance goals during first 90 days of employment.

Instructed and fostered use of tools such as ER Tool, ACSR, Einstein and SharePoint

Prepared new hire employees for successful entry to their call center team. 

Handled reporting for department progress and performance.

Analyzed and reported trends and made recommendations to management for opportunities to improve customer service and department success.

Served as mentor to three new supervisors, guided them through leadership on boarding process.

Mountain Region Sales Supervisor – Sep09 – Jan11 

Responsible for supervising the performance of Inbound Sales Customer Account Executives to maximize customer growth.

Supported upper management by participating in the development and execution of acquisition, upgrades, and retention plans.

Executed incentive programs to generate the sales of products and services.

Interfaced with other internal sales and marketing groups to coordinate programs and adhere to distribution channel requirements.

Coordinated and supervised day-to-day Inbound Sales efforts of the assigned Inbound Sales Representatives to meet sales revenue objectives.

Developed and maintained stats reporting and sales SharePoint.

Other positions held within Comcast Cable Corporation – Jul 06– Sep 09 

Mountain Region Billing Supervisor, Mountain Region Repair Supervisor, Learning and Development Sales Professional, Quality Analyst, Customer Account Executive

US Navy – Jan 02 – May 06, (4yrs. 4 mo.)

AME – Aviation Mechanic (Egress)

Applied operating principles of aircraft oxygen systems;

serviced aircraft with liquid and gaseous oxygen using oxygen transfer trailers or direct filling equipment; purged aircraft oxygen systems;

removed and installed aircraft oxygen systems, cockpit canopies, canopy seals, safety belts, automatic lap belts, shoulder harnesses, and inertia reels;

adjusted actuating controls and mechanisms;

removed and installed temperature and pressure control units and components of cooling system equipment;

replaced components of fixed fire extinguishing systems;

bleed air defrosting, anti-ice, and rain removal systems;

used schematic diagrams, drawings, and charts;

used and maintained hand tools; used technical publications;

Maintained shop data, kept records current.

Education

Hunter High School 1999-2000 Diploma

Vincennes University 2005 A+/Networking Certificate

Salt Lake community College 2011-2013 Associate of Science (A.S.) Business, General

Ashford University 2017-2018 Bachelor of Arts in Business Leadership