Ticketing Application Update IT Project Mgmt Fundamentals Clark University Problem Statement: There are discrepancies between the current application’s ticketing system and customer relationship management system, resulting in repeated occurrence of data and more useless information. It takes more time and reduces work efficiency during data extraction. Therefore, we need to integrate the current ticketing system […]
Reading Questions What is a Balance Sheet? Balance Sheet describes the assets controlled by the business and how those assets are financed with the funds of creditors (liabilities), with the capital of the owners, or with both. What does it tell you about a company’s health? According to the balance sheet, as long as the
Design 1. Preparing 1.1 List the system requirement 1.2 Recognize the cost 1.3 Measure progress periodically 1.4 Purchase required hardware 2. User interface design 2.1 Setting dialog 2.2 Splash page with hourglass while systems loads 2.3 Home page design 2.3.1 Setting watermark 2.3.2 Functionality menu design 3. Database design 3.1 Create import table 3.2 Create
MSIT3410‐01 Chapter 18 How should a company decide which IT risks are worth taking? How do you decide how much to spend to mitigate the risks you’ve opted to take? A: The CEO does not need a massive amount of very detailed information to sift through, he needs a brief and easily identifiable way of
MSIT3410‐01 March 26, 2020 Chapter 15 What should Barton and Gordon do about the Ivan Korsky problem? A: Barton and Gordon need to do all they can to secure Ivan, and not let him leave to work for Microsoft or the other recruiters who have shown interest. What they can do, is secure more resources
MSIT3410‐01 Chapter 14 Should acquisition of infrastructure replacement services be an arm’s-length transaction or a close partnership transaction? A: For IVK, a close partnership transaction is more beneficial than an arms-length transaction. The chapter elaborates on prior ServoLith experience and it did not sound like a good fit for IVK at all. Basically, IVK wanted
MSIT3410‐01 Chapter 13 Given near-universal web access, ubiquitous personal net-connected portable devices, and the widespread use of social technologies, can companies still keep their information “secret”? As a manager, what should you assume people outside the company know? A: In our social media age, a world of speed and as its happening immediacy, personal inter-connectedness
MSIT3410‐01 Chapter 11 Which option for securing IVK in the aftermath of the security incident would you choose? A: Personally, I agree with the team’s decision to shut down the company for a few days and explain it to the public as a maintenance upgrade. As far as I’m concerned, there were way too many
MSIT3410‐01 Case Study 4 – Mercedes-Benz USA Investing in IT Infrastructure Questions: How should Settle and his team evaluate the e-learning option? What factors should they consider when deciding between e-learning and traditional, classroom-based education? A: When a company starts a new project, time and cost are essential factors. The second is technical feasibility. Settle
MSIT3410‐01 Case Study 2 – Cisco Systems, Inc: Implementing ERP Questions： 1.At the start of the case, Cisco’s information systems are failing, yet no one steps forward to lead the effort to replace them. Why is this? Why were no managers eager to take on this project? A: If Cisco wanted to replace the existing