QSO 300 Final Project: Nissan Southern New Hampshire University Nissan Motor Company Ltd.: Building Operational Resiliency “On March 11, 2001 a 9.0 magnitude earthquake stuck off the coast of Japan. The combined total of confirmed deaths and missing is more than 22,000, (nearly 20,000 deaths and 2,500 missing)”. “Besides the humanitarian crisis, there was also […]
Metrics and Analytics Southern New Hampshire University Metrics and Analytics Metrics, or key performance indicators (KPIs), are used to measure performance and set standards for an organization’s goals. The appropriate metrics can be used to assess processes and help management determine where changes may be needed. In this paper I will discuss what I believe
The Evolution of Quality Management QSO 300Southern New Hampshire University Quality is defined as “conformance to a specification.”Note: Without a specification, there is no basis for measuring quality. Quality Definition Quality Assurance Basics Quality can only be measured against a specificationQuality is free Quality cannot be inspected into a product All trends must be measured
QSO 300 – Performance Measurement Metrics in Closed Loop Operations Processes Characteristics of Good Performance Metrics Quantitative – the metric can be expressed as an objective valueEasy to understand – the metric conveys what it is measuring and how it is derivedEncourages appropriate behavior – the metric rewards productive behavior and discourages “game playing”Visible –