WeLoveVideo, Inc Customer Success Story
NameInstitutionDate
WeLoveVideo, Inc is a video sharing and viewing based platform.It relies on user subscription as their revenue modelIt has various departments ranging from Marketing, customer support and technical departmentTheir system was redesigned to meet their needs now and in future
Introduction
Description of the Systems Project
WeLoveVideo, Inc was interested in offering their customers with better support and better video viewing and sharing experienceA focus on the user was the main goalThis was achieved by developing a system that integrated together the marketing department, customer support and the users to offer a seamless experience so that customers could easily get what ever they wanted. This lead to better customer experience, more customers enrolling in the WeLoveVideo, Inc platform and at the long run revenue increased.
Description of the Systems Project
Justification behind Agile SDLC
Agile SDLC was chosen because of it’s advantages over other methods and suitability for this specific project. The reasons include: Ability to adapt to changesVisibility of project detailsAbility to scaleIncreased team efficiency
Business Goals of the Project
Customer satisfaction and retentionBetter Customer supportIncreased customer subscriber baseIncreased revenueNew opportunities
Immediate increase in user interactions with the systemMore videos were watched per user More time was spent on the site by a user since they could easily find videos of their interest easily recommended to them.
WeLoveVideo, Inc Project Results
Increased user base Increasing revenueWeLoveVideo, Inc had a budget of $150,000
Project Results
WeLoveVideo, Inc Storyboard
Visit HomepageLog in View video recommendation based on watch historyView video tutorial on how to use the new websiteContact support if they need helpMake a subscriptionLog out
Storyboard Steps
Higher User turn aroundMore engagement with customer support representativesBetter financial sourcesHigher customer retention
Impact
Machine leaning capabilityArtificial intelligence uptakeExpansion to far off geographical location Using content delivery network in future
Future Impact
University Library: CMGT/555: Systems Analysis and Development: R14: Week 6. (n.d.). Retrieved from https://library.phoenix.edu/CMGT555r14/w6
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