Virtual Communication Presentation 4 Virtual – Communication Or the lack of it

Summary

Virtual communication is a key tool to use when communicate with stakeholders of a company, and lack of effectively communicating with stakeholders can hurt the company. Facebook is a prime example of not effectively communicating with stakeholders and we will cover the issues that resulted from it and some key components that we can change to make virtual communication better for the company.

Facebook

Social Media Platform2.3 billion monthly usersAdvertisements

Methods of Communication

Facebook NewsfeedMediaFacebook Application

Negative effects experienced due to virtual communication

Drop in usersLess time spent on FacebookDrop in stock market

Workflow and Escalation

Workflow Procedures Cont’d

Virtual Communication Tools

Electronic CorrespondenceSurveys and EvaluationsBlogs

Challenges

Virtual Customer ServiceCustomer SatisfactionCommunication Failures

Security Concepts

* Importance of security when using virtual communication.* Periodic changing of security information.* Basic knowledge of current and upcoming security threats.

Covering all the Bases

* Consider a wide range of users when disbursing information to your user base.* Common issues when using virtual communication.* Standardized user instruction and troubleshooting methods.

Conclusion

We believe as long as we work together, use our new tools and communicate as a team and with our customers, we will be a very successful business and bring happiness to many costumers as the years go by.

Reference

Badshah, N. (Apr. 8, 2018). Facebook to contact 87 million users affected by data breach.Retrieved from https://www.theguardian.com. On August 12, 2018. News Corp Australia Network(2018). Retrieved from https://www.news.com.au/technology/online/social/facebook-faq-what-you-need-to-know -about-the-cambridge-analytica-data-breach/news-story/19d9b07b6439fceb9e554d927d32e46aThe Statista Portal(2018). Retrieved from https://www.statista.com/statistics/264810/number-of-monthly-active-facebook-users-worldwide/REYNOLDS, M. (2016, April 8). 10 Tips To Master Customer Escalation Management. Retrieved from theoperationsblog: http://theoperationsblog.com/2016/04/customer-escalation-management/ Rosenkranz, C., Feddersen, C. (2010). “?”. Managing viable virtual communities: an exploratory case study and explanatory model. International Journal of Web Based Communities. p. Volume 6, Number 1 5–14. Virtual Communication Images. (2018). Retrieved from https://www.bing.com./images.