Communication at its Finest

Communication at its best




Scenario 1:

Justin’s choice of communication was very inappropriate. A rant in the social media about his fellow workmate makes him look very unprofessional. Instead of solving the issue amicably, he decided to put on the social media. People on the social media may dismiss him as a discontented employee, and he may become subject to attack by the social media users who think that his fellow staff member did the right thing.

The implications of using the social media as an avenue of relieving his frustrations are dire to his career and work life in the physician’s office. A social media attack on work-related issues is wrong as this is just one side of the story. The office is likely to have other staff members who are managing well with no complain. By putting across a defamatory post against his fellow workmate, he put himself in a situation where the employer can obtain legal action against him as this amounts to negative publicity for the business. His contract may also be terminated based on this ground.

Justin ought to have considered talking to Sarah one on one. He should have explained to her the importance of being conversant with all the necessary processes which fall in the correspondence of her office. He should have suggested to her the importance of keeping short notes about all the essential operations where she can cross-check in case she forgets. He should also indicate that in future, she should wait for the client to be served before making an interruption. He should maintain a tone that is not harsh during the entire conversation so that it may not appear as if he is rebuking her but rather giving prudent advice.

Scenario 2:

Sean’s tone in the email can be perceived as rude by Jana. The general perception would be that Sean is yelling at her. This is purely based on the way the mail is structured. The mail does not begin with greetings, it does not even offer an explanation on the urgency of the required information even though its true the matter may be urgent. Furthermore, Sean does not even indicate when he expects to receive the information, this ought to be indicated. Sean’s email suggests that it was a deliberate misdoing on the part of Jana not to send the required details. This is a very bad presumption that may harm the relationship of the two individuals. Besides the tone, Sean would notably realize the urgency of the matter. This is well captured by the capitalization of words ‘DIDN’T’ ‘NEED’ and ‘TODAY’. This stresses on the urgency of the report that is being sought after. As far as urgency is concerned Sean has achieved his objective.

Sean’s tone is inappropriate. Even though the message is well intended, the way it is delivered is not appropriate. Even good words when communicated using a bad tone brings an adverse impact. Therefore Sean should work on improving his way of communication to avoid hurting other people in the process.

As a manager approached the issue of the tone used in a way, I would explain the problems of capitalization as a means to make emphasis. I would clarify that the capitalized words are supposed to stress on the issues that are important. The capitalized words are meant to stand out as they carry out because of the weight in the message. That is why they are capitalized to draw special attention by the reader.

Scenario 3:

The office assistant acted up to his request. Robert is an old gentleman with possibly poor auditory function. Speaking clearly through careful articulation of words would have helped the old Robert to understand the questions being asked. This should have been enhanced by adding to the loudness of her questions a bit. Speaking too slowly seem patronizing. She should have spoken a little louder than before as a show of respect to the old man’s request. She should have been pausing from time to time to allow the old man to catch up and ask questions. Body language and facial expressions are also paramount in a satisfactory communication

The office assistant also has no regard for Robert’s age and the implications that come with old age. Most old people have hearing problems thus have more significant trouble understanding speech. Worse still there was background noise that dampens the possibility of effective communication. The assistant ought to have tried to minimize extraneous noise when talking. There is a possible distortion of information when there is background noise.

Successful communication requires the effort of those involved in a conversation. It is crucial that those involved in the communication process consistently use right communication strategies that include maintenance of facial contact. Not being able to see each other can be an obstacle to understanding what is being said. The assistant ought to have used a distinct but a natural tone with no shouting or exaggeration of mouth movements.


Austin, E. W. (2015). Strategic public relations management: Planning and managing effective communication campaigns. 10.

O’hagan, S. M.‐K. (2014). What counts as effective communication in nursing? Evidence from nurse educators’ and clinicians’ feedback on nurse interactions with simulated patients. Journal of advanced nursing, , 70 (6), 1344-1355.

Yep, G. (2014). Queer theory and communication: From disciplining queers to queering the discipline (s).