Communication Dilemma Getting Credit

Communication Dilemma- Getting Credit


Gender communication can literary mean or be defined as the exchange of information between men and women through the use of different communication means like verbal and non-verbal communication means. It should be noted that good gender communication in any business can lead to respect hence high productivity of the organizations. Under this paper, we shall be looking at lessons to learn from gender communication instances in business and how gender communication can affect a business as a whole. As well we shall consider the case study of “Communication Dilemma- Getting Credit” in attempting or responding to different questions.


Gender communication can literary mean or be defined as the exchange of information between men and women through the use of different communication means like voice and signs or gestures. There are several lessons that one can learn from gender communication at workplaces. First and far most, one is able to learn that both men and women differ in terms of attitude towards relationship and tasks. Before a woman starts any task, she will first make relationship with other fellow workers so as to know who to ask while doing the task. This is not the case with men. Men are seen to prioritize task first or they are task-oriented then making relationship while they are completing the task. From gender communication in businesses, one can be able to pick a lesson relating to the way different genders process information or tasks. In businesses women are seen often looking out or processing the information loud. This can be seen through a loud form of asking the intervention of others or expressing of their milestone with respect to a given task (Wood, 2013). This will not be the case with males. Males will be seen to work in silence or internally not until they find the perfect solution or achieve a milestone. The third lesson that can be learnt from gender communication in business relates to leadership style. Because females are so much relationship oriented, in there communication they will tend to include everyone hence leading to consensus. This will not be the case with male. These are noted to only include persons in their level in the decision making process.

The communication style by men of not including others especially women in decision making can lead to missing out of important contributions from women. Not everyone is useless in the business, women know strategies that the business can use to attract female customers hence increasing sales for the whole business. Additionally, males are seen to take more talk time and space than women. Research has shown that men also interfere, women when they are delivering their presentation. This leads to team break up, people failing to listen to each other hence loss of good ideas (Coates, 2016).

Different people in the organization will always have different styles of communication they will use while communicating with each other in businesses or social setting. In relation to communication between Roberts and Claudia, both under different interventions have been able to display different styles of communication under different circumstances. As opposed to Claudia, upon learning that he (Roberts) was in danger for the memo he published, Roberts used a manipulative style of communication. This can be seen when he tries to justify his decision for the publication of the memo. As opposed to Roberts, Claudia is seen to be using a submissive style of communication. Under this style, she feels that other people’s needs are more important by telling Roberts of the strides she has achieved with respect to his department program. Additionally, as opposed to Roberts, Claudia as well used the assertive style of communication. This can be noted when she was very ambitious at achieving of her goals without hurting other people’s rights. Roberts under some circumstances was able to use the aggressive style of communication (Rhonda, 2017). This can be witnessed by the fact that in his communication he is out there to win at the expense of others as well as being bully in his communication. The aggressive style of communication used by Roberts’s further escalated the situation. This is so because Roberts failed to accept his mistake which would have led to amicable solving of the situation. At the same time, the manipulative style of communication by Roberts failed to solve the situation but rather made Claudia anger and annoyed or irritated. This is so because, in all the reason that Roberts submitted, none was satisfactory hence forcing all of them to end the lunch silent. The assertive style of communication used by Claudia impacted the situation by trying to find possible ways to reach an amicable understanding. This can be evidenced with Roberts knowing of the mistake and finding a way to resolve the situation through an explanation.

Maintaining a cordial relationship in an organization is the ultimate goal for every person or worker in an organization either when there is a conflict or there is no conflict. The situation of Roberts and Claudia is a tricky one as everyone is trying to fight for his or her career. However, the first way Roberts would handle the situation or concern is to meet Claudia. The meeting would be aimed at discussing and agreeing on which department would publish the memo. It would be agreed that the memo would be published by the department of marketing but acknowledging it to have been authored or written by Claudia. This would help to show respect and inclusion for all the department is involved. The second way would be to completely author a new memo as opposed to publishing the same memo that was written by Claudia. As stated by Claudia “she was disappointed by the fact that Roberts copied exactly the same memo she had shown to him two days earlier.” This move would not have angered Claudia since Roberts would have used completely a new memo hence the absence of duplication of peoples works. The third way would be to jointly own the memo. By this alternative, I would credit as well the memo to Claudia in the form of being included in the drafting of the memo. This would mean that through the joint efforts, they have been able to come up with the training program for the company. Claudia would feel respected and included in the good job she has done for the company. In some instances, if I was Roberts, I would let Claudia own the program. Since she was new in the company, this would be the best opportunity to rise up to the next level. For the case of Claudia, I would first of all read the company policy in relation to the release of a given memo. This would be important because Claudia would have a basis to launch her compliant to higher authority by stating the policy. Another action would be informing and consulting from the higher authority (Rhonda, 2017). In a company seating, each and every one has his or her responsibility. The higher authority would help to clarify the position and may eventually reorganize the status-quell hence making Claudia the true owner of the program. This would help to iron out the misunderstanding hence a cordial relationship.

Different countries have different or similar norms in gender communication. For example, looking at people from Brazil, Argentina and people from Yemen both men and women will stand close to each other while talking (Coates, 2016). This, in their country, is taken as respect for each other while speaking. At the same time, they consider speaking at a distance as an act of throwing words at each other. This is worse when it comes to women and men as they expect each gender to be closer while speaking to each other. There is a similarity in gender communication when it comes to eye contact in courtiers of U.S.A and Britain. Both males and females in these countries will maintain eye contact to each other when they are communicating. This element is highly considered by most of the communicators as it is taken as a sign of respect and attentiveness while the communication is taking place (Wood, 2013). Comparing South Africa and Canada, gender communication differ in terms of attentiveness while communicating. All genders in Canada will pay attention while communicating which is not the case with genders from South Africa. This can be illustrated with the fact that all genders in South Africa will always look aside while communicating. In the U.S and Britain, there is a common element of all genders maintaining eye contact while communicating. The element is prevalent because when one maintain eye contact it is believed that he is attentive to what he or she is being told. Secondly, this element is still prevalent because it is believed that maintaining eye contact in these countries represents or portrays one to be talking the truth and can be trusted.


Gender communication is very essential and needs to be considered by all organization in terms of effectively managing it. It is advisable that managers or heads of the organizations make the regular meeting with workers to find out if there are any challenges that different genders are facing in terms of inter-gender communication. As well organizations are advised to respect and consider differences in gender communication of people from different countries and culture. For example, if someone in their country or culture, they do not accept the opposite sex holding or touching while talking, this should be respected and put into consideration.


Wood, Julia T. (2013). Gendered Lives: Communication, Gender, and Culture (10th ed.). Boston, MA: Wadsworth.

Coates, Jennifer (2016). Women, men and language: a sociolinguistic account of gender differences in language (3rd ed.). Milton Park, Abingdon, Oxon New York, NY: Routledge.

Rhonda H. Kelley (2017). “Communication between Men and Women.” The Council on Biblical Manhood and Womanhood. Retrieved on 9th June, 2018 from