Policy is a well set system of principles which govern a company or institution by guiding the decisions made in order to achieve the set goals. Email police are used to set out the responsibilities of every employee in the organization. Employees are allowed to use email only when email use adds a positive impact to the company’s goals and objectives. The use of emails should not risk the company’s businesses. Employees should not misuse the internet whereby they may create risks. They should also adhere to the rules set to govern the company’s businesses. Emails should only be accessed when the responsibilities have being passed from the authority and care should be taken. Policy clauses are made to protect confidential information or secrets from being linked to other people (Pearce, Robinson & Subramanian, 2009).
Emails and internet use will only be permitted during the company’s business. Any other business should not take place by the use of company’s email which may lead to negative impacts. Every employee has signed to compensate for any loss she or he may cause in the emails and internet. Technology has made things easier whereby the employer can be able to monitor the employees by the use of telephone or use of internet. Employees may be allowed to sign in for work by use of internet and sign out after the working hours are over. Use of telephone monitoring is applicable in our company to ensure that the employees have good conduct to our customers (Bryson, 2011).
Disclosing of the company’s information is prohibited whereby the employees are monitored and action is taken to any employee who disobeys this policy. Intellectual property policy is designed to protect the company’s secrets or the employees’ knowledge. It may also protect import or export of goods and services from or to the company. Procedures are therefore set in the company to access information and goods and must be followed. Every employee has knowledge about what we need in the company and should be highly protected. Employees have agreed to pay back any damages they cause and signed for reduction of some money from their salary. There is no recording of information or taking of photos within the organization which should be adhered to (Pearce, Robinson & Subramanian, 2009).
To be able to protect intellectual property in your company you need to know what you need first and patent things which are important to other people. Get knowledge on the intellectual property whereby it will reduce cost by carrying out research on your own. You should work from different geographical areas in order to have different specialization. Ensure that all your documents including licenses protect your intellectual property. Companies are prone to threats which should be solved with care. Threats may include complaints from the customers or can also be poor handling of information which may lead to loss of important data. All threats have steps on how to handle them (Bryson, 2011).
In conclusion, in order to solve the customer’s complaints you should listen and understand the complaint. Create bond between the customers and the company by empathizing with them. Provide and execute the solution to the customer’s complaints. Make clear follow-up to ensure that the customers are satisfied with your solution.
Bryson, J. M. (2011). Strategic planning for public and nonprofit organizations: A guide to strengthening and sustaining organizational achievement (Vol. 1).
Pearce, J. A., Robinson, R. B., & Subramanian, R. (2009). Strategic management: Formulation, implementation, and control. Columbus, OH: Irwin/McGraw-Hill.
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