Importance of Google Flights to the Customer
About Google Flights
Google Flights is a web-based flight booking service Facilitates purchase of flight tickets through third partiesGives customers chance to explore destination on mapAllows its customers to compare price offers by different flights
Importance of Google Flights to the Customer
Enables customers located in different locations to book flightPrevents customers located in distant places from missing flightCustomers do not need to travel to the physical location of offices to get ticketsEnables customers to save on expenses involved in booking flight tickets
Impact of Recent Technology Trends in IT
Introduction of online charting platforms have helped Google Flights improve it communication with customersCustomers get quick answer to their questions through the online charting platformsSocial media platforms have enabled Google Flights to advertise its services to the online populationEmailing services allow Google Flights to send email messages to their customers to confirm booking made
Impact of Recent of Technology Trends in the Computer Industry
The internet of things has enabled customers to book flights using any type of device that can access the internetRobotic science has enabled Google Flights to serve many customers at the same timeIt would be difficult to serve the large number of online customers if human beings were used.Robot can work for very long hours without getting tiredCloud computing has enabled Google Flights to store customer information
Role of Computer Technology
To develop suitable softwareTo ensure network securityTo facilitate internet operationsTo process and store data
Impact of Role of Computer Technology
Increased network securityFast internet operationsDevelopment of better softwareImproved data management system
References
StKaynama, S. A., & Black, C. I. (2016). A proposal to assess the service quality of online travel agencies: An exploratory study. Journal of professional services marketing, 21(1), 63-88.Nusair, K., & Kandampully, J. (2015). The antecedents of customer satisfaction with online travel services: a conceptual model. European Business Review, 20(1), 4-19.
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