HCS 131 Week 2 Importance of Communication Part 1

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Importance of Communication Part 1

Importance of Communication Part 1

Effective communication involves a two way information sharing process, which encompasses on one part sending a message that is easily understood by the ‘in –recipient.’ Through effectively communication one is able to build his self-esteem and confidence while at the same time build trust with others. Solid communication skills help make our life’s easier as both the sender and the receiver get what they want, these skills are expected to last for a life time since they become part and parcel of the individual, there are six key components of effectiveness which include: Assertiveness, Authenticity, open mindedness, clarity, listening and apathy which are usually pegged upon responsiveness and a spark of connection in communication.

From the communication scenario, non-verbal cues such as body language as used by Robert are effective in the relay of information helps since they are like micro-expressions that reveal our true characters, these include facial expression, body posture, gestures, eye movement, they are generally referred to as kinesics, its main advantage is that it helps establish good relations between people in regulated interaction. Verbal cues involve the use of explanation, emphasis which is meant to focus your attention towards specific information and as such draw an understanding from it. For example Gail from her email has laid emphasis on the key aspects to be discussed during the meeting, she is an effective communicator.

Verbal and non-verbal communications at times are supposed to be defensive, in that threat is anticipated as such more time is devoted toward protecting oneself, a mechanism used to mitigate perceived attacks for example one can be more assertive towards the line of work he or she is specialized in this case healthcare.

In a healthcare organization defensive communication makes the workplace more of frustrating and as such decision making more difficult to come about, defensive co-workers blame, argue and deflect assignments that are to be catered for by themselves this makes the maintenance of work ethics very difficult, they are characterized by: poor listening skills (listening latency), poor responses, managing their own defensiveness and setting up of boundaries. Possible solutions to such kind of like situations may include: identification of physiological signs (non- verbal cues), management of emotions at the work place, use of inclusive pronouns in a conversation, and shearing of credit during good times and bearing of blames during bad times.


Judee K.Burgoon, L. k. (2016). Non-verbal communiocation. Routledge taylor& francis group.

Theresa Raphael-Grimm, P. (2014). The Art of Communication in Nursing and Health Care:An Interdisciplinary Approach. Sringer Publisher Company .

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