Risk and Quality Management Paper

Running head: Benchmark Assignment Risk and Quality Management

Benchmark Assignment Risk and Quality Management Paper

HCS 451

Many organizations depend heavily on risk and quality management to ensure all organizations make improvements to boost the quality of care in which patients obtain and decrease risks that organizations deal with. “Continuous quality improvement” is defined as a structural organizational process for personnel involving in executing and planning a constant flow of improvements to contribute quality health care which exceeds or meets expectations” (Sollecito and Johnson, 2013). Quality improvement focuses on administering excellent care to patients, while risk management focuses on evaluating and identifying risks which can occur to staff, patients, and visitors at an organization. As risk managers work to reduce, assess these risks, and possibly even eliminate these risks. Within healthcare organizations, all employees are essential to the success of quality and risk improvement. As employees help identify available implementations to produce to reduce risks and improve quality. It is crucial to identify the basic concepts of risk management and quality management, for new hires. Furthermore equally, it is vital in understanding how organizations analyze information to assist in helping to make decisions as well as challenges in which organizations deal with regarding decisions made in quality and risk management. For all new employees, the manual will help to understand the ins and outs of risk and quality improvement and the decision-making process which organizations deal with when determining to implement new changes. Basic Concepts of Quality Management Quality management looks to exceed and meet expectations of consumers that visit the organization. Within quality management individuals work with great effort to improve processes inside organizations. “In fact, outcome measures of quality show they have eyes for results of health care, a ratified process of care measures produce an essential appended element

Benchmark Assignment-Risk and Quality Management to quality improvement efforts, while they explain precisely what provider actions must be changed to improve patient outcomes” (Rubin, Pronovost & Diette, 2001). Individuals involved with quality management identify the unplanned differences within processes and look to reduce or eliminate the gap. As well as improving and overseeing organization processes, continuously people in quality management seek organizational information to decide where improvement possibly can be made. All individuals within quality management the primary goal is meeting the needs of every person walks through the organization’s doors.

Risk and Quality Management Tools Matrix

Risk or Quality Management ToolPurposeAdvantagesDisadvantages

Data:Data entry with information to help choose method to help the practice function at a much higher level. And knowing what changes need to be made to help improve. Because this is such an advantage the benefits will show as soon as the changes have been made. This being done will show where improvements and issues are.

Patient’s Needs:When everyone involved in the patient’s care is making the patient the number one priority and making sure their needs. When the patients are being cared for correctly this helps improve all results for the practice. Having the cost of teaching the staff can be expensive but is a cost most practices need to take.

Systems and Processes:The participation, production and courses are being used correctly and accurately. This will help improve the care and quality assistances with the patients from the practice. This can be a costly improvement for the practice.

Teamwork:To help communication improve for the practice to run much more efficient. Helps with the function of the office and patient care will improve in all areas. Not having teamwork within the new and older employees will create dysfunction.


To conclude we can see many methods of risk management are available for any healthcare service or practice to utilize. This paper also brings up many quality management steps or tools that ensures the best product or service. When these two ideals are adapted and used in any business success is sure to follow. However, any healthcare practice or service shouldn’t become complacent with success. A constant drive to continue to adapt to times and change is necessary.


•Rubin, Haya & Pronovost, Peter & Diette, Gregory. (2001). Methodology Matters. From a process of care to a measure: the development and testing of a quality indicator. Int J Qual Health Care. 13. 10.1093/intqhc/13.6.489.

•Sollecito, W. A., & Johnson, J. K. (2013). McLaughlin and Kaluzny’s continuous quality improvement in health care. Burlington, MA: Jones & Bartlett Learning.