Allied Health Community Media Scenario
Given that the patient speaks and understands very little English, what other forms of communication might be used to provide patient education?
The number one thing that can be done is using visual aids/ hand gestures. When the patient fell and was taken back an interpreter should have been called in for the whole treatment process; so they should be their when the discharge of the patient was happening. A big thing would be not talking
How would you assess if the patient understands the discharge instructions?
With an interpreter I would ask the interpreter to have the patient repeat back what the discharge instructions were and if they had any questions or concerns about the discharge instructions.
How will the actions of the staff member either negatively or positively impact patient care and the patient care experience?
What ethical values or decisions did the staff member make that do not align with the patient education policy?
- Well if we are not making sure the patient understands their discharge instructions it could lead to the patient having an increased injury/issue. Not taking the time to listen to the patient and making sure they understand the instructions not only could put them in a tricky situation but also cause an increase of anxiety for them.
Reporting that they did not inform of a spill, also during discharge if you don’t have an interpreter the patient could take it is not giving the full information (withholding information) which is a big “no-no”.