The Chevy Cobalt

Running Head: GM Quality

MGT 430

As the manager of the Quality Assurance department, there were so many mistakes that were made that resulted in the recall of the Chevy Cobalt. There are two main issues that lead to the main the discrepancy and that was the value that the organization put on the capabilities of the fitness for the organization. This included the amount of money that the organization puit into the organization that resulted in the loss of potential customers. According to Colvin(2014), there were 13 resulting in the carelessness of the organization in providing the customers with the safety of the parts needed for the cars to protect them, their families, or future individuals who may have become owners of the vehicle or the family.

The type of system that was used was the Value based. That was the type of systems that should have not been used. Value Based Quality-quality is defined in terms of cost and prices. In testing the capability of industrial processes, the researcher considers and tests the vague hypothesis “the capability index is low” against the vague hypothesis “the capability index is high” ( Parchami., Gildeh, Taheri., & Mashinchi,2017). The system should not have been used because the cost and price were taken into account when the organization purchased the faulty parts for the vehicle. They chose to buy the cheapest parts for their cars and ended up getting the worst outcome by losing customers over a decision of their value.

The type of quality system that they should have used was the User based quality system. User Based Quality-fitness for intended use. “High-quality of products is a critical issue for manufacturers to maintain their competitiveness in global markets. For this reason, more attention has been paid by operations managers and academics to the design of quality assurance strategies, acceptance sampling plans and inspection allocation problems” (Battini, Faccio, Persona, & Sgarbossa, 2012). The fitness for the vehicles should have been their number one concerns. The fitness for their product would have showed their quality of care that they had for their customers’ safety. Despite of the cost of the parts and prices, it is important to test their products so that it fits the continuous need of their customers. “From a productive point of view, quality can be defined as the fraction of goods that are produced correctly first time. In general terms, all production systems are technologically incapable of guaranteeing the total quality of finished products and the main after-sale service costs for these items are typically warranty and penalty costs, linked to the infant mortality of products” (Battini et al, 2012). Highest quality is the main priority and the user of the product is the main quality for the fitness of the organization to grow with the people using the products and the people who know the people who are using the product.

Reference

Battini, D., Faccio, M., Persona, A., & Sgarbossa, F. (2012). Design of an integrated quality assurance strategy in production systems. International Journal Of Production Research, 50(6), 1682-1701. doi:10.1080/00207543.2011.555428

Colvin, G. (2014). MARY BARRA’S (UNEXPECTED) OPPORTUNITY. Fortune, 170(5), 102-110.

Parchami, A., Gildeh, B. S., Taheri, S. M., & Mashinchi, M. (2017). A general p-value-based approach for testing quality by considering fuzzy hypotheses. Journal Of Intelligent & Fuzzy Systems, 32(3), 1649-1658. doi:10.3233/JIFS-141680

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