midterm HSA midterm - United States

 midterm HSA

Question 1

4 out of 4 points


	Why is execution of the strategy so important?Answer
	Selected Answer: The strategic plan is useless unless it is executed appropriately.Correct Answer: The strategic plan is useless unless it is executed appropriately.

 Question 2

4 out of 4 points


	Which of the following is not a critical success factor for effective strategic planning?Answer
	Selected Answer: Business plans for individual service lines.Correct Answer: Business plans for individual service lines.

 Question 3

4 out of 4 points


	Which of the following is not part of the market assessment model?Answer
	Selected Answer: Power of HospitalsCorrect Answer: Power of Hospitals

 Question 4

4 out of 4 points


	Which of the following statements about the inclusion of key financial indicators in the planning process is true?Answer
	Selected Answer: Pricing and/or rate setting arrangements should be included.Correct Answer: Pricing and/or rate setting arrangements should be included.

 Question 5

4 out of 4 points


	What is the main purpose of strategic planning?Answer
	Selected Answer: To identify how market forces may affect the organization.Correct Answer: To identify how market forces may affect the organization.

 Question 6

4 out of 4 points


	Which of the following statements is/are true?Answer
	Selected Answer: Resource availability should be considered when selecting strategies.Correct Answer: Resource availability should be considered when selecting strategies.

 Question 7

4 out of 4 points


	What is the purpose of an organizational dashboard?Answer
	Selected Answer: To facilitate management discussion regarding execution of strategies.Correct Answer: To facilitate management discussion regarding execution of strategies.

 Question 8

0 out of 4 points


	Which of the 9 Baldrige Award criteria ties impacts on and ties together all of the other criteria?Answer
	Selected Answer: LeadershipCorrect Answer: Measurement, Analysis, and Knowledge Management

 Question 9

4 out of 4 points


	The “failure to provide a service whose benefit is greater than its risk” is the definition of which of the following terms?Answer
	Selected Answer: UnderuseCorrect Answer: Underuse

 Question 10

4 out of 4 points


	Which aspect of quality does CQI focus upon to improve quality?Answer
	Selected Answer: ProcessCorrect Answer: Process

 Question 11

4 out of 4 points


	To Err is Human examined the high rate of medical errors in the US hospitals; such errors are due to which of the following?Answer
	Selected Answer: MisuseCorrect Answer: Misuse

 Question 12

4 out of 4 points


	What do the four letters in the PDCA Model represent?Answer
	Selected Answer: Plan-Do-Check-ActCorrect Answer: Plan-Do-Check-Act

 Question 13

4 out of 4 points


	Statitical Process Control focuses on controlling ___________.Answer
	Selected Answer: VariationCorrect Answer: Variation

 Question 14

0 out of 4 points


	Avedis Donabedian defined health care quality as having which of the following components?Answer
	Selected Answer: All of the above (“a”, “b”, and “c”)Correct Answer: Both “b” and “c”

 Question 15

4 out of 4 points


	All of the following are Mid-Level Practitioners EXCEPT:Answer
	Selected Answer: EMTsCorrect Answer: EMTs

 Question 16

4 out of 4 points


	Disruptive behaviors includeAnswer
	Selected Answer: All of the aboveCorrect Answer: All of the above

 Question 17

4 out of 4 points


	Residency Training lasts from ___to ___, depending on the specialty.Answer
	Selected Answer: 3 to 10 yearsCorrect Answer: 3 to 10 years

 Question 18

0 out of 4 points


	CME is:Answer
	Selected Answer: Accredited by the ACCMECorrect Answer: A and C

 Question 19

0 out of 4 points


	The largest category of healthcare workers is:Answer
	Selected Answer: Respiratory TherapistsCorrect Answer: Nurses

 Question 20

0 out of 4 points


	Resident work hours have changed due to:Answer
	Selected Answer: All of the aboveCorrect Answer: The death of an 18-year-old college student, Libby Zion

 Question 21

4 out of 4 points


	CNAsAnswer
	Selected Answer: All of the aboveCorrect Answer: All of the above

 Question 22

4 out of 4 points


	Which of the following indicates the need for more health care workers in the future?Answer
	Selected Answer: Aging baby boomersCorrect Answer: Aging baby boomers

 Question 23

0 out of 4 points


	Which of the following is a typical measure used by senior management to directly assess performance of HR efforts?Answer
	Selected Answer: ProfitabilityCorrect Answer: Staff Satisfaction

 Question 24

4 out of 4 points


	The best way for management in HSOs to avoid unions is to:Answer
	Selected Answer: All of the aboveCorrect Answer: All of the above

 Question 25

4 out of 4 points


	Major federal law affecting human resources primarily addresses:Answer
	Selected Answer: Protections for applicants and rights of employeesCorrect Answer: Protections for applicants and rights of employees

 Question 26

4 out of 4 points


	The perspective that HSO employees should be viewed as a strategic asset means:Answer
	Selected Answer: Organizational performance is based on individualsCorrect Answer: Organizational performance is based on individuals

 Question 27

4 out of 4 points


	Position descriptions are necessary to:Answer
	Selected Answer: All of the aboveCorrect Answer: All of the above

 Question 28

0 out of 4 points


	Leadership Development Programs in HSOs:Answer
	Selected Answer: All of the aboveCorrect Answer: Serve as a recruitment tool for HSOs

 Question 29

0 out of 4 points


	Which of the following is NOT correct about emotions?Answer
	Selected Answer: Emotions are communicated in nanoseconds.Correct Answer: None of the above

 Question 30

0 out of 4 points


	MBTI stands for:Answer
	Selected Answer: None of the aboveCorrect Answer: Myers-Briggs Type Inventory

 Question 31

0 out of 4 points


	Teamwork is taught in:Answer
	Selected Answer: All of aboveCorrect Answer: None of the above

 Question 32

4 out of 4 points


	A wicked problem has which of the following features?Answer
	Selected Answer: All of the aboveCorrect Answer: All of the above

 Question 33

4 out of 4 points


	Nursing turnover costs are about:Answer
	Selected Answer: $65,000 per lost nurseCorrect Answer: $65,000 per lost nurse

 Question 34

4 out of 4 points


	Lucente, Rea, Vorce & Yancey’s (1995) examination of a new multidisciplinary team organization demonstrated that:Answer
	Selected Answer: Staff did not like change.Correct Answer: Staff did not like change.

 Question 35

4 out of 4 points


	Teams go through the following stages, in the following order:Answer
	Selected Answer: Forming, Storming, Norming, Performing, AdjourningCorrect Answer: Forming, Storming, Norming, Performing, Adjourning