midterm HSA midterm

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midterm HSA

Question 1

4 out of 4 points

   
  Why is execution of the strategy so important?Answer      
  Selected Answer:   The strategic plan is useless unless it is executed appropriately.Correct Answer:   The strategic plan is useless unless it is executed appropriately.      

Question 2

4 out of 4 points

   
  Which of the following is not a critical success factor for effective strategic planning?Answer      
  Selected Answer:   Business plans for individual service lines.Correct Answer:   Business plans for individual service lines.      

Question 3

4 out of 4 points

   
  Which of the following is not part of the market assessment model?Answer      
  Selected Answer:   Power of HospitalsCorrect Answer:   Power of Hospitals      

Question 4

4 out of 4 points

   
  Which of the following statements about the inclusion of key financial indicators in the planning process is true?Answer      
  Selected Answer:   Pricing and/or rate setting arrangements should be included.Correct Answer:   Pricing and/or rate setting arrangements should be included.      

Question 5

4 out of 4 points

   
  What is the main purpose of strategic planning?Answer      
  Selected Answer:   To identify how market forces may affect the organization.Correct Answer:   To identify how market forces may affect the organization.      

Question 6

4 out of 4 points

   
  Which of the following statements is/are true?Answer      
  Selected Answer:   Resource availability should be considered when selecting strategies.Correct Answer:   Resource availability should be considered when selecting strategies.      

Question 7

4 out of 4 points

   
  What is the purpose of an organizational dashboard?Answer      
  Selected Answer:   To facilitate management discussion regarding execution of strategies.Correct Answer:   To facilitate management discussion regarding execution of strategies.      

Question 8

0 out of 4 points

   
  Which of the 9 Baldrige Award criteria ties impacts on and ties together all of the other criteria?Answer      
  Selected Answer:   LeadershipCorrect Answer:   Measurement, Analysis, and Knowledge Management      

Question 9

4 out of 4 points

   
  The “failure to provide a service whose benefit is greater than its risk” is the definition of which of the following terms?Answer      
  Selected Answer:   UnderuseCorrect Answer:   Underuse      

Question 10

4 out of 4 points

   
  Which aspect of quality does CQI focus upon to improve quality?Answer      
  Selected Answer:   ProcessCorrect Answer:   Process      

Question 11

4 out of 4 points

   
  To Err is Human examined the high rate of medical errors in the US hospitals; such errors are due to which of the following?Answer      
  Selected Answer:   MisuseCorrect Answer:   Misuse      

Question 12

4 out of 4 points

   
  What do the four letters in the PDCA Model represent?Answer      
  Selected Answer:   Plan-Do-Check-ActCorrect Answer:   Plan-Do-Check-Act      

Question 13

4 out of 4 points

   
  Statitical Process Control focuses on controlling ___________.Answer      
  Selected Answer:   VariationCorrect Answer:   Variation      

Question 14

0 out of 4 points

   
  Avedis Donabedian defined health care quality as having which of the following components?Answer      
  Selected Answer:   All of the above (“a”, “b”, and “c”)Correct Answer:   Both “b” and “c”      

Question 15

4 out of 4 points

   
  All of the following are Mid-Level Practitioners EXCEPT:Answer      
  Selected Answer:   EMTsCorrect Answer:   EMTs      

Question 16

4 out of 4 points

   
  Disruptive behaviors includeAnswer      
  Selected Answer:   All of the aboveCorrect Answer:   All of the above      

Question 17

4 out of 4 points

   
  Residency Training lasts from ___to ___, depending on the specialty.Answer      
  Selected Answer:   3 to 10 yearsCorrect Answer:   3 to 10 years      

Question 18

0 out of 4 points

   
  CME is:Answer      
  Selected Answer:   Accredited by the ACCMECorrect Answer:   A and C      

Question 19

0 out of 4 points

   
  The largest category of healthcare workers is:Answer      
  Selected Answer:   Respiratory TherapistsCorrect Answer:   Nurses      

Question 20

0 out of 4 points

   
  Resident work hours have changed due to:Answer      
  Selected Answer:   All of the aboveCorrect Answer:   The death of an 18-year-old college student, Libby Zion      

Question 21

4 out of 4 points

   
  CNAsAnswer      
  Selected Answer:   All of the aboveCorrect Answer:   All of the above      

Question 22

4 out of 4 points

   
  Which of the following indicates the need for more health care workers in the future?Answer      
  Selected Answer:   Aging baby boomersCorrect Answer:   Aging baby boomers      

Question 23

0 out of 4 points

   
  Which of the following is a typical measure used by senior management to directly assess performance of HR efforts?Answer      
  Selected Answer:   ProfitabilityCorrect Answer:   Staff Satisfaction      

Question 24

4 out of 4 points

   
  The best way for management in HSOs to avoid unions is to:Answer      
  Selected Answer:   All of the aboveCorrect Answer:   All of the above      

Question 25

4 out of 4 points

   
  Major federal law affecting human resources primarily addresses:Answer      
  Selected Answer:   Protections for applicants and rights of employeesCorrect Answer:   Protections for applicants and rights of employees      

Question 26

4 out of 4 points

   
  The perspective that HSO employees should be viewed as a strategic asset means:Answer      
  Selected Answer:   Organizational performance is based on individualsCorrect Answer:   Organizational performance is based on individuals      

Question 27

4 out of 4 points

   
  Position descriptions are necessary to:Answer      
  Selected Answer:   All of the aboveCorrect Answer:   All of the above      

Question 28

0 out of 4 points

   
  Leadership Development Programs in HSOs:Answer      
  Selected Answer:   All of the aboveCorrect Answer:   Serve as a recruitment tool for HSOs      

Question 29

0 out of 4 points

   
  Which of the following is NOT correct about emotions?Answer      
  Selected Answer:   Emotions are communicated in nanoseconds.Correct Answer:   None of the above      

Question 30

0 out of 4 points

   
  MBTI stands for:Answer      
  Selected Answer:   None of the aboveCorrect Answer:   Myers-Briggs Type Inventory      

Question 31

0 out of 4 points

   
  Teamwork is taught in:Answer      
  Selected Answer:   All of aboveCorrect Answer:   None of the above      

Question 32

4 out of 4 points

   
  A wicked problem has which of the following features?Answer      
  Selected Answer:   All of the aboveCorrect Answer:   All of the above      

Question 33

4 out of 4 points

   
  Nursing turnover costs are about:Answer      
  Selected Answer:   $65,000 per lost nurseCorrect Answer:   $65,000 per lost nurse      

Question 34

4 out of 4 points

   
  Lucente, Rea, Vorce & Yancey’s (1995) examination of a new multidisciplinary team organization demonstrated that:Answer      
  Selected Answer:   Staff did not like change.Correct Answer:   Staff did not like change.      

Question 35

4 out of 4 points

   
  Teams go through the following stages, in the following order:Answer      
  Selected Answer:   Forming, Storming, Norming, Performing, AdjourningCorrect Answer:   Forming, Storming, Norming, Performing, Adjourning      



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