| OPERATIONAL CRM | ||||||||||
| PROS | CONS | |||||||||
| Helps transform sales processes and maxiize time on the field | expensive | |||||||||
| Easy to transition,takes less time. | unintuitive | |||||||||
| Automate tasks and saves more time. | ||||||||||
| helps improve internal communication | ||||||||||
| increased flow of deals | ||||||||||
| ON-PREMISE CRM | ||||||||||
| PROS | CONS | |||||||||
| Can be tailored to your business | Most expensive in the short run. | |||||||||
| Can be integrated with your other systems. | Can take long time. | |||||||||
| Most companies offer flexible packages that are suitable for small | ||||||||||
| and medium businesses. | ||||||||||
| HOSTED CRM | ||||||||||
| Less expensive in the short run. | Cannot be integrated with other back office systems. | |||||||||
| Appropriate for businesses with standard CRM needs and little | You are allowing someone else to control your customers information and data. | |||||||||
| or no internal IT support. | ||||||||||
| Can be implemented quickly. | ||||||||||
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