PM600-1704A-03 Importance of Quality in a project

Importance of Quality in a project


Importance of Quality in a project

The aspect of quality in project management can be defined as the ability to deliver a project that meets all the stakeholder’s expectations and exceeds them to some extent by creating an efficient system or product. Quality revolves around meeting all the needs of the customer in a manner that is appealing and fit for use. Therefore, the other role of quality in a project is to ensure customer satisfaction. Secondly, promote the value of the project by mitigating vulnerabilities and risks that may lead to excessive costs during and after the project in rectifying failures (Guide to the Project Management Body of Knowledge (pmbok® Guide) 17). Therefore, employment of prevention over inspection concept is crucial. It also involves creating a project that has room for flexibility in continuous improvement by employing constant testing. A project that works for a short time and becomes obsolete and irrelevant after a while is not of quality.

Developing a Quality Management Plan

In this case, Communication Management Plan project also needs QMP to determine its merit in meeting stakeholder’s needs. First of all, the responsibilities of the project managers have to be outlined as well as all the other stakeholders. This is to mitigate slack, time wastage, and, skill and resources misappropriation. The second step is to document the entire quality management system so that it can be standardized with the existing quality measures to see to it that unnecessary costs and errors are mitigated (Burke, 2013).

The third step would be to design and document a quality control system, to act as review to the progress of the project. All quality control tools and requirements would then be purchased either partly or for the entire project. The other step would be to introduce inspection testing to ensure integration of the quality design to the project. Other tasks to be undertaken involve corrective actions during the execution of the project, making quality records on the procedures followed in the project and, finally, internal quality audits for each phase of the project (Burke, 2013).

Quality Assurance Tools

. Quality assurance (QA) verifies on the sufficiency of the project processes used in the project and their adherence to the project deliverables. QA revolves around testing and inspecting of processes. One QA tool to be employed in the project would be Design of Experiments (DOE). It will allow simple testing of communication factors and requirements and their variables in a bid to find out the most compatible test that can improve results. DOE is a robust tool used for testing and verification of compatibility of the project processes to its objectives (Burke, 2013).

Measuring and Monitoring Quality Control

The Six Sigma is a quality control tool that will ensure accuracy, precision, successful repeatability and the ability to reproduce. It will thus eliminate defects in the communication system by enabling project control (Guide to the Project Management Body of Knowledge (pmbok® Guide). The use of checklists and quality sheet will be effective in ensuring that the communication plan deliverables in each phase meet the quality requirements. Other tools that I could use are scattered diagram, Pareto charts, and histograms. The tools analyze and measure data and compare it to the project deliverables.

Process of Obtaining Human resources for the project: People and Material

A team manager is tasked with collaborating the Human Resource in the acquisition of project requirement and human resources. The outsourcing for the resources requires planning and evaluation of project need both materially and regarding skills. To compile a project team, one must look at interest, skill qualifications, experience, availability, and knowledge that each team member has. Material resources will be based on the needs of each project phase up to completion (Burke, 2013). Most importantly, the acquisition of the resources must fall within the stipulated project budget.


Burke, Rory (2013). Project Management: Planning and Control Techniques. 

Project Management Institute (2013). A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Fifth Edition. Project Management Institute, Inc.