Psych 426-1903 A-01
Individual Project 3 Leadership Skills
For this scenario September 11th, 2001 comes to mind, it was the month before my promotion at work. I was working on base in Dover, Delaware at the time. We were told that there was some sort of security risk and that all flights were under a security risk. I was eventually told by my Sargent that all flights were to be immediately grounded and that there was high alert risk. Military air craft from Mariette airfield had in bound aircraft that was grounded immediately and was not able to drop our troops off and supplies that we needed for the month.
With efforts from each department and numerous phone calls from D.C. to New York and back to Washington confirming the extreme situation. I have posted a You Tube video that shows the events of the United Airlines flight. It basically shows the information of the numerous flights which fly throughout the country on a daily basis. My role was to ensure the safety of my fellow officers and to guide them to safety.
During the crisis it is always crucial to recognize your physical and emotional behaviors, recognizing that you aren’t the only individual going through large amounts of extreme fear. Family members and crew members began calling with multiple emotions and one needs to be able to focus on exactly what they are going through while leading them through the various steps that should be taken into account.
The tone of one’s voice over the phone will justify the emotions one feels to help guide others especially if your listening to what the other person is saying on the other end. Expressing empathy and compassion to give them a sense that you really do care.
Leaders are self-managed in crisis situations; each one is given a strategic role and goals to accomplish. At this point we ensure that every soldier is accounted for and that we are able to carry out the duties in a situation of extreme importance such as a terrorist attack.
It was crucial to ensure the troops that we all would be safe and that this event was going to all be over in the morning. Dover Airforce base is the second largest United States base, so when we heard that there was a flight that was heading to Pennsylvania, we all knew that the extremity of what we were dealing with.
Prepping my troops for departure and also crew member for the next several months as many were schedule to depart later the same evening of the base shut down. To this day I can remember one of the troops telling me that he would not ever board a plane after today because his wife was terrified that she could possibly loose him on the next flight that he is scheduled to depart base from. This is sad to me that this event frightened many Americans and it that is still does to this day. I mentioned to the soldier that this was a day to forget and that your wife will understand if you are ordered to fly to Germany or any other destination that we are sending you to, it is your duty and your swore an oath to serve, protect and defend this country, so you’re going whether you like it or not. I realized after saying it in that manner that I should have counseled the troop and told him that everything will be O.K. and that your wife will be fine as long as you tell her that you love her and that you will return to her with open loving arms. That is what I would have told my girlfriend at the time.
All components of emotional intelligence are generally taking part in the time of a crisis situation during different levels or simultaneous levels throughout any situation.
It is extremely vital and imperative to make sure you have a smooth transition and also have a strong relationship with your troops building repour between troops and the sergeant. Enabling my troops to keep a genuine sense of organization and building them up with pure confidence knowing that they are being well taken care of as we act quickly while having a successful plan to ensure their safety. My troops were ready to go later the next day as we had been approved to fly again under a soft air flight restriction to ensure that all the dangers were gone.
Below is an over view of deployment since 2011 for military men and women:
More than 2.6 million service members have been deployed in support of OEF/OIF since September 11, 2001. As of December 31, 2010, more than half of those deployed were in the Army (including active and reserve components). Nearly one-third of those deployed were in the active-component Army. National Guard and reserves across branches constituted one-third of those deployed. More than 85 percent of those deployed were enlisted, and 12 percent were women. However, deployed women were not evenly distributed across services and pay grades. For example, deployed women were only 3.2 percent of E1–E4 in the Marine Corps, but 20.5 percent of O1–O3 in the Air Force. The average age of those deployed was 33.4 years.
Leadership in Organizations- Chapter 11 Strategic Leadership in Organizations Muse Emotional Intelligence of Leaders: Goleman, D (2004). What makes a leader? Retrieved from the Harvard Business Review Journal of Psychology Website on July 24, 2019 http://hbr.or/2004/03/what-makes-a-leader/ar/1Top of FormBottom of Form
Understanding the Four Attributes of EI – Relationship Management
Usher, Becca In the article Relationship Management an Emotional Intelligence Imperative, (Sep 29, 2017) – Website post retrieved July 23, 2019 https://www.aureusgroup.com/…/understanding-the-four-attributes-of-emotional-intelligiance.