Statistics to measure quality characteristics

Statistics to measure quality characteristics

statistical technique

Helps to describe about the performance For measuring the quality characteristics Total quality management (TQM), Continuous quality improvement (CQI), Six sigma Benchmarking

Total Quality Management tools

Pareto Principle Scatter Plots Control Charts Flow Charts Cause and Effect, Fishbone, Ishikawa Diagram Histogram or Bar Graph Check Lists and Check Sheets,

statistical analysis

Measures of central tendency Range Variance Types of distribution Check sheets outputs

Basic Management And Planning Tools

Affinity diagrams Tree diagrams Process decision program charts (PDPCs) Matrix diagrams Interrelationship digraphs prioritization matrices Activity network diagram

Level of Measurement And Types of Data

Types of data Qualitative or categorical data Quantitative data Level of measurements Nominal (Qualitative or categorical data) Ordinal (Qualitative or categorical data) Interval (Quantitative or categorical data) Ratio (Quantitative or categorical data)

Facility location

Skill Labor Availability Customer Nearness Business Area Numbers of Suppliers Environmental Policy

Procedure to Determine a New Location

Step 1: Identify Hazards Step 2: Assess the Risks Step 3: Control the Risks And Monitor/ Review Control Measures

Capacity Planning and Facility Location For the New Location

Three major concepts: Short terms (daily, weekly, quarterly) Medium terms (more than one year) Long terms (Sustainability)

Work System Elements

The work system consists of four elements. The Processes and Activities Participants Information Technology


Five other elements: Products/Services produced Customer Environment Infrastructure Strategies

Benefits of Work System Design

The work system design helps to get the information about how the individual could employ to complete the given task. It also helps the managers to distribute the responsibilities among the involved people. The effective work design also reduces any possible risk over the completion of task. t also makes the coordination between the involved people, marketplace and government that increases the rate of success.

Phases of Project Life Cycles

Initiation Planning Controlling and Execution Closure

Benefits of Project Life Cycles

Reduces the involvement of time Increases the efficiency of project Reduces the errors Makes the success of the project team Completion of project within the selected budget

Five Essentials Elements of Project Management

Initiative Plan Execute Monitor and Control Close

Benefits of Project Management

Completion of organizational objectives Improvement in the sustainability of the organization Improvement in existing competency Improvement in the competitive strength of the organization

Implementation of Change process

Identification of error: Importance of change in project The components that could be changed are people, technology, process, customers and financial. Projects improvement process Process management cycle Overview of process mapping Identification and getting solutionsDeveloping a change plan for implementation Overview of used techniques and tools Identification of issues and their priorities Change in timeline and Project management

Step Involved In PERT/CPM

Six stages1. Identify activities required by the project.2. Identify the precedence relationships among the activities.3. Determine the expected time requirements for each activity.4. Develop a network diagram of activities (arrows) and eventsor nodes (circles) showing precedence relationships.5. Determine the earliest and latest feasible event times.6. Identify the critical path (the minimum time to completethe project).

Step Involved In PERT/CPM (Cont.)

Step Involved In PERT/CPM (Cont.)

Path A-D-G-H , Length = 15Path A-F-H., Length = 11 Path B-C-D-G-H , Length = 20Path B-C-F-H , Length = 16Path B-E-H, Length = 15

Step Involved In PERT/CPM (Cont.)

The critical Path is B-C-D-G-H has a length of 20 weeks, (3 + 4 +3 + 6 + 4).


ASAE. (2011). Five Essential Elements of Project Management. Retrieved from Dahlgaard, J.J., Kristensen, K. & Kanji, G.K. (2002). Title Fundamentals Of Total Quality Management: Process Analysis And Improvement (2nd ed.). USA: Routledge. Hsieh, P., Chang, P. & Lu, K. (2000). Quality Management Approaches in Libraries and Information Services. Libri, 50, 191–201. Longenecker, J.G., Petty, J.W., Policy, L.E. & Moore, C.W. (2009). Small Business Management: Launching & Growing Entrepreneurial Ventures (15th ed.). USA: Cengage Learning.