The Planning Process

The Planning Process




John Pries

The Planning Process

The role of a manager is a role that requires the ability to think critically and being able to work on the fly. There will never be the same situation. As issues may be similar, they will never be the same. So having a general idea of how to approach situation is a great start to being a manager. Being current and up to date on any program and police changes are a very important part of being a manager as well. While being a manager you hold a great responsibility to the success of your individual employees as well as your team.


When I asked my current manager dilcy Perez the following question “How do you use the decision-making in your role as a manager?”

Her response was: in my role as a manager, I make decisions based off the situation that I am currently dealing with and the options I have an available to offer for resolution or to clear up any confusion regarding work policies or processing questions.

What role does contingency planning play in your role as a manager? How do you apply critical thinking to contingency planning?

A contingency plan is used to mitigate risk. Once a risk is identified, we research or gather information that influences both the upstream and downstream effects of the problem. Then we can begin to brainstorm ideas on how we can resolve the issue. Once we go through the brainstorming steps, we can begin to implement our plan. From the plan that we decided to choose, we can think of the possibilities of what could go wrong/impacts/risks and determine steps to take or accept, con.

What roadblocks do you encounter when trying to apply creativity to your decision-making process?

So for example, our newest financial aid system has been slowly implemented but at the same time is being developed to meet our needs. As we determine an issue or defect, we work with developers and other departments within Operations to brainstorm how we can resolve the issue. Our solution can be as simple as running a query to identify a population of students or complex as choosing to make manual update in the system or even determining if automation is a solution. We have to critically think of what is the best possible solution so that the University or the student is not adversely impacted.

Are any business settings more in need of contingency planning than others plan? If so, why might they require contingency planning?

What parts of planning are most likely to require a back-up play? Why?

What additional information do you think a future manager should know about decision-making, contingency planning, and critical thinking?

When a solution is identified and it does not always go as plan, we have set controls as to not disturb the process. We have ways of controlling how funds are released, we have layers of approval, we have manual reviews, we have query’s we can run etc… We do all of these to avoid delaying the student’s financial aid or writing funds off.


Contingency Plan

While a contingency plan allows you to prepare, and have steps in place to as a manager or business owner in the event of an emergency. You also have to think that some situations cannot be handled in a simple manner. It may take some creative and critical thinking in order to have them resolved in a timely manner and with the least amount fallout with your employee or your team.” People must plan their day-to-day chores Mumford, M. D., Schultz, R. A., & Van Doorn, J. R. (2001)”. As an adult or as a parent you need to have a plan for everything. You map out your day, you able to change and restructure things as they arise and change plans and find cleaver and new ways to do things if plans need to be changed. Things come up in everyday life that you may not expect.


When it comes to thinking critically in life whether is as a manager or as an employee, you must plan for the unexpected to happen. In addition, be prepared to work on the fly to correct the issue in a timely manner and with the least amount changes or steps needed to get the issue corrected. As life changes and circumstances arise, having a plan is key to conflict resolution. I have a new issue everyday as a mother and an employee. In addition, I use critical thinking to navigate my way through the day. Therefore, I have an outline to what I would do if the car broke down if I have to make dinner if I have a paper due. The steps I would take to complete it but figuring all of this out takes a lot of critical thinking to my issues resolution.


Mumford, M. D., Schultz, R. A., & Van Doorn, J. R. (2001). Performance in planning: Processes, requirements, and errors. Review of General Psychology, 5(3), 213-240. doi:

Robinson, C. (2005). Preparing for the unexpected: Teamwork for troubled times. The Journal for Quality and Participation, 28(1), 26-29. Retrieved from