BA 500 Final Paper Business Design

Business Design

Executive Summary

Management, the definition given by J.A.F. Stoner covers all the essential aspect of administration. As per him: “Administration is the procedure of arranging, sorting out, driving and controlling the endeavors of association individuals and of utilizing all other hierarchical assets to accomplish expressed authoritative objectives” This definition recommends: Management is a persistent procedure; Management is a constant system; a few cover related activities must be performed by chairmen autonomous of their levels to finish the looked for goals; Managers use the benefits of the affiliation, both physical and furthermore human, to achieve the targets; Management goes for fulfilling the affiliation’s destinations by ensuring suitable use. This record covers vital points of administration from the meanings of administration.


After studying this lesson, you should be able to;

• Understand the nature of management;

• Present your views on the nature of management; and

• Appreciate the growing importance of management as a profession

• Identify the important functions of management;



The mission of this course is to develop young intellectuals fully grounded, not only in management concepts and theories, but also practical real life experiences from companies that have excelled in business and management of resources today.

1.3 Keys to Success

The keys to success in any management position are well outlined in this document which is a recipe for success.

Roles, functions, and management approaches

2.1 Levels of Management

There are three levels of management top level management also known as strategic level.Top management constitutes the highest level in the management hierarchy, this is the policy making level in any organization. This level consists of a small group of executives. Board of Directors, and the top functional heads and divisional managers Middle level management which is known as tactical level. They report to top managers. Their principal responsibilities are to direct the activities of lower level managers who implement the organization’s policies and finally front-line/supervisory management which is termed as the operational level.

Functions of Management

2.2 Planning

Planning is the process used to outlinethe future course of action to successfully attain organizational goals and objectives. Supervisors utilize the arranging strategy to assemble a diagram on managing predicted and unexpected issues and manufacture an arrangement of activity on the most proficient method to dodge these circumstances from happening.

2.3 Organizing

Organizing involves establishing authority and responsibility relationships among people working in-groups. The manager’s task in organizing aims at creating a structure that facilitates the achievement of goals.Through the use of this process, management will determine the inside directorial configuration; establish and maintain relationships, and also assign required resources.

2.4 Leading

Leading includes coordinating, affecting, and inspiring representatives to perform vital errands. Driving is a capacity overwhelmingly interpersonal in nature. Supervisors should have the capacity to lead their faculty and inspire them to what to work at the highest point of their potential. A decent pioneer will have the capacity to motivate their representatives and make energy to endeavor to fulfill undertakings and hierarchically set objectives.

2.5 Controlling

Control as a managerial function facilitates to know whether the actual performance is in conformity with set plans so that, in the event of deviations, appropriate corrective measures can be taken.With this procedure, administrators ought to have the capacity to set up norms of execution and measure such execution. They can track the genuine results verses the objectives set up for the individual and the association all in all


Managers have several different responsibilities which include:

The interpersonal role has a main focus on providing information and ideas. Your role is to be a person that someone looks up to and is inspired by.

Informational managerial rolesprocess the data. Supervisors ought to dependably be looking for new procedures that will advantage their association and give important data, checking their representatives’ profitability and give exhortation and input when essential. Give new data to their group in an auspicious way. Directors are the representative for their group who give data, thoughts and their objectives to anybody outside of their gathering or division.

Decisional managerial roles involve the using of all the information. With this role, managers are able to create and instill change within their team and or organization. The manager should have a road map to help them mitigate any unforeseen roadblocks, be able to take charge of the situation and provide different possible avenues for the company to navigate around such issues.

Management approaches to leading

2.6 Classical Management

Classical theory

Classical theory centers aroundthe improvement of every component of the workers’ productivity. The industrial revolution was a time when machines drastically change how products were produced and sold. With using machines made lower expense of items created more noteworthy request and brought about the requirement for more specialists. Directors needed to build up an approach to get the most ideal results from their representatives who were disappointed with their working conditions and did not have the information on the best way to carry out their occupation productively. This made the need to build up the Classical administrative hypothesis. This hypothesis concentrates on every industrial facilities particular need and builds up a work procedure to best finish every errand. The sole enthusiasm for the traditional hypothesis is high creation and productivity.

Classical management theory is important because it helps improve productivity, lower cost, increase quality of the products and increase efficiency. The main concern of this theory is to find the best possibly way for workers to perform and manage their tasks.

2.7 Behavioral Management

Behavioral theory

This theory is based on the thought that managers will better comprehend the human perspective to specialists and regard workers as vital resources. As time went on, chiefs began to take a gander at representative fulfillment and working conditions as an approach to support up efficiency. Studies were preformed that demonstrated that when administration indicated uncommon enthusiasm for their representatives i.e. giving breaks, pay motivators and organization supported snacks representatives performed better and be propelled to work considerably harder. Behavioral management theory is essential since it makes the specialists feel vital and consequently they work harder. This hypothesis depends intensely on behavioral and motivational elements.

2.8 Modern Management

Modern Management Theory

Both the classical and behavioral managerial theories have helped us today create the modern management theory. Modern theory is broken down into 3 different type of approaches; quantitative methodology that uses more measurable and scientific strategies, the framework approach that spotlights on frameworks that, when assembled make an entire unit and the possibility approach that says there is nobody framework or way to deal with dealing with an association. With the modern management theory, it is feasible for one organization to use each of the three distinctive sorts of methodologies

Modern Management approach is essential since it takes the thoughts of both classical and behavioral and includes a current turn utilizing measurable investigation, the framework all in all unit and that there is nobody approach that must be utilized. A balanced organization needs back and information examination individuals (quantitative methodology), procedure and framework individuals (systems methodology) and possibility individuals (possibility methodology) to genuinely be a balanced association prepared for pretty much anything.

Describe Formal and Informal Structures

The concepts of formal and informal organizations relate to the nature of relationships and processes in the workplace. A formal organization is the literal structure of the organization including its organization chart, hierarchical reporting relationships and work processes. The informal organization, often called the grapevine, is the informal working relationships that develop in organizations and contribute strongly to the work culture.

A company will choose their organizational structure based on their needs. Managers will rearrange these tasks and groupings into workable combinations aimed at fully realizing organizational objectives.Traditional organizational designsincludefunctional and divisional design structures. Nontraditional organizational design includes the matrix structure.

3.1 Functional

Functional structure focuses on practical specialization, whereby similar or related occupational specialties are grouped together (also referred to as departmentalization). Research and development, marketing, manufacturing, human resources and finance are examples of common groupings within a functional structure.

3.2 Divisional

Divisional design structure gives a larger company the capacity to separate large sections of the business into semi-autonomous units or divisions. These groups are self-managed and focused on a narrow aspect of the business with their own goals to accomplish.

3.3 Matrix

The matrix organizational structure groups employees by both function and project. The purpose of the matrix structure is to maximize the use of cross-functional teams to get work done. Project managers recruit project team members and their individual skills and expertise from various functional areas to form their project team. The employee will have two supervisors while working on a project team: the project manager and their standard manager of the functional department they work in.

Organizing Resources

organizing be defined as defining and grouping the activities of the enterprise and building up authority, obligation and connections among them” It results in the making of a structure most suitable for the association’s goals and other inward and outer components the best structure the one that empowers the association to interface viably with its surroundings, to proficiently channelize the endeavors of its kin, to make productive utilization of its assets

4.1 Divide Work

Dividing the total work load into activities that can logically and comfortably be performed by one person or by group of persons; (this activity is called differentiation)

4.2 Arrange Resources

Departmentation is the process of dividing the organization into manageable subunits. The subunits are often referred to as departments, divisions, or sections. By whatever name the units are called, the process is known as departmentation.

4.3 Coordinate Activities

Setting up a mechanism to coordinate the work of members into a unified whole by establishing authority – responsibility relationships, this involves delegation and decentralization of authority and Monitoring the effectiveness of the organization and making adjustments to maintain or increase effectiveness.

Alternative Views of Ethics

The formal definition of ethics is the rules of conduct recognized in respect to a particular class of human actions or a particular group, culture, etc.

There are four diverse perspectives of figuring out if something is morally right or wrong contingent on the condition. The four diverse explanations behind the different moral practices are the utilitarian view, the independence see, the ethical rights view and the equity view. Each of these moral perspectives are distinctive in their own specific manner yet they all have their place in various settings.

5.1 Utilitarian

Utilitarianism, states that something is moral or good when it produces the greatest amount of good for the greatest number of people. It is defined by utility, the existence of pleasure and the absence of pain. Utilitarianism sees happiness as existing in low and high pleasures. Low pleasures are animalistic – things like eating and sleeping. High pleasures can only be experienced by humans because of our greater intelligence. The greatest happiness principle states that a moral action is one that maximizes utility, or happiness, for the greatest number of people (Schermerhorn, J. &Bachrach, D., 2015).

5.2 Individualism

Individualism approach is similar to the utilitarian approach in that it uses the same calculations to reveal the results of the greatest amount of good. But what makes this approach different is that it treats the good of society as only a byproduct of following a person’s self-interests. As an example, let’s look at Bernie Madoff. He was a terrible, terrible human being who stole from the pockets of even those that were closest to him. If you were to evaluate Mr. Madoff using the individualism approach, the only ethical issue with what he did would be that he got caught.

The Ethical Individualist sees a certain value in all ethical principles and always asks in each case whether this or that principle is the more important. To select an ethical principle, he uses the method of philosophy —conceptual analysis. The philosophical method uses universalized or generalized concepts of things rather than the specific details (Velasquez, M., Andre, C., Shanks, T., S.J. & Meyer, M., Unk). This keeps outside impacts from controlling the reasoning. The philosophical technique works with unadulterated ideas. By deduction in immaculate ideas, learning is procured by method for unadulterated thinking alone. Immaculate thinking instinctively chooses the moral standard to be connected. Building up the capacity to go into unadulterated thinking is the key component in turning into a free thinking Ethical Individualist.

5.3 Moral-rights

Moral-Rights approach is aligned more with the notion that human beings have a right to choose freely and should not be manipulated. As a result, there is a list of moral rights that go into consideration when making a decision. This includes the right to choose what kind of life to lead, to be told the truth, not to be injured, and the right to privacy, among others. Moral decisions are those that best maintain the rights of those people affected by them.

5.4 Commutative Justice

The justice approach concentrates on treating all similarly. This methodology is basically generally as its name states: it is intended to be reasonable and only for all. Take, for instance, the possibility that free men if all be dealt with alike – this is a conviction taking after the equity way to deal with morals. It is a methodology that takes into consideration individuals to set the script of what is just, and after that take after those decisions reliably the same for all similar individuals. An incredible case of this in business can be found in pay structures. At the point when gatherings of representatives are paid diverse pay rates in light of the amount they add to the business’ benefit, we see an equity way to deal with choosing how to remunerate laborers.

Unlike the utilitarian approach, the Justice approach is a non-consequentiality theory. This means that this approach focuses on the intentions of the individual making the ethical decision about specific topics rather than everyone as a whole. The justice approach gives benefits to some people without a justifiable reason for singling them out (Velasquez, M., Andre, C., Shanks, T., S.J. & Meyer, M., Unk).

Emotional Intelligence

There are countless definitions of emotional intelligence,be that as it may, most concur that it includes seeing, comprehension, and managing feelings. Enthusiastic insight (EI) is likewise about the capacity to reason and issue unravel, taking into account the feelings we encounter. At the end of the day, a candidly wise individual knows about feelings in themselves as well asother people, and uses motivation to recognize, comprehend, and manage the feelings successfully

6.1 Self-Awareness

Self-awarenessis the ability to perceive your own sentiments, practices and qualities – to comprehend your intellectual, physical and passionate self. At a fundamental level, it basically understanding that you are a different element from others. In a more extensive sense, the inquiries, ‘Who am I?,’ ‘What do I need?,’ ‘What do I think?’ and ‘How would I feel (physically and inwardly)?’ are all inquiries that require mindfulness to reply.

6.2 Social Awareness

Social awareness gives you the ability to understand and respond to the necessities of others. Upgrade your social capacities and expansion the valuation for others. Understanding other individuals’ sentiments is vital to enthusiastic insight. Miss the point and you’ll be seen as coldhearted and heartless. Hitting the nail on the head is vital for achievement.

6.3 Self-Management

Self-management is defined as theindividual utilization of conduct change strategies that creates a wanted change in conduct. The term restraint is likewise used to allude to this kind of conduct change program. Nonetheless, restraint as a term infers a few extra develops past the reference of a man acting somehow so as to change ensuing conduct. Self-administration is a relative idea—a conduct change project may require a little level of self-administration or a wide-spread over size of self-administration

6.4 Motivation and Persistence

By motivating the workforce, management creates ‘will to work’ which is necessary for the achievement of organizational goals. Motivation involves getting the members of the group to perform effectively, to give their loyalty to the group and to carry out properly the purpose of the

organization.and creating a confidence in it if used effectively to give their loyalty to the group and to carry out properly the purpose of the organization.Motivation is “The processes that record for an individual’s force, bearing, and tirelessness of exertion toward accomplishing an objective” Intensity is how hard a worker tries to achieve his goal Direction ought to advantage the association (i.e. nature of exertion tallies!)

Persistence is defined as to what extent can a worker maintain his/her effort?

6.5 Relationship Management

Customer relationship management (CRM) is a term that refers to practices, procedures and advancements that organizations use to oversee and examine client associations and information all through the client lifecycle, with the objective of enhancing business associations with clients, helping with client maintenance and driving salesgrowth.


Amid another corporate undertaking, your task group is liable to experience diverse phases of improvement. In 1965 a man named Bruce Tuckman built up the four phases of group advancement and later included the fifth stage (Abudi, 2009). These 5 stages of team development are commonly referred to as forming, storming, norming, performing and finally, adjourning.

7.1 Forming

Forming is the polite, opening, acclimate, ice breaking phase of gathering development. This procedure starts right now new venture colleagues start to collect surprisingly. The opening meeting, the general welcome remarks from the administrator, the office introduction session, and even the casual talks after the underlying social affair are all a player in the shaping stage. Now, individuals from the gathering are simply attempting to recognize’s who, and conceivably where they fit into that arrangement. This stage incorporates shaping an air of security and acknowledgment, evading debate, and is loaded with direction and course from the task group pioneer or chief

7.2 Storming

This second stage of group formation known as storming introduces conflict and competition into the formerly safe and pleasant work environment. In many corporate settings, this stage typically is encountered around week two. This is because that is when most project team members have had the weekend to think about the resources and requirements of the job ahead. Suddenly those things which didn’t seem to matter or begin to matter and conflicts arise. Staff behavior ranges from silence to domination in this environment, and a project leader or manager needs to demonstrate coaching to successfully move through this stage.

7.3 Norming

This third stage of group formation known as norming is commonly an appreciated much needed refresher after the raging stage. In spite of the fact that the undertaking group is not yet at the high performing organize, a portion of the bugs are starting to be worked out inside the gathering, and great things are starting to happen. This phase of gathering development incorporates attachment, sharing and trust building, inventiveness and aptitude procurement. The undertaking pioneer or program supervisor shows support amid this stage. Informationmove flawlessly and is uninhibited because of the conviction that all is good individuals feel in the norming stage.

7.4 Performing

At its peak, the group moves into the fourth stage of group development, known as the performing stage. The fourth stage of team development provides a feeling of unity, group identity, interdependence and independence. It is the most highly productive stage. Leadership from the project leader or program manager comes in the form of delegation. The team has all the skills, resources and talent needed to complete the task.

7.5 Adjourning

After a group has effectively (or unsuccessfully, now and again) finished their undertaking, they should break down or disband from both the assignment and gathering individuals. This dismissing stage is utilized to wrap up exercises of the gathering and give a feeling of conclusion to its individuals. This stage is likewise a period for reflection and affirmation of support on part of the gathering individuals. Some call this stage “grieving” to symbolize the feeling of misfortune that some gathering individuals feel amid this backward phase of gathering advancement (Abudi, 2009). The demonstration of perceiving the fruition of an objective and deliberately proceeding onward can challenge for a few. In any case, there will absolutely be more chances to be a piece of a gathering later on, and individuals ought to take what they gain from every gathering that they are a piece of to help future gatherings in the movement towards the performing stage.


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