Communication Skills for Leaders – PowerPoint

What is an Interview?

An Interview is a form of oral interaction structured to achieve a goal. It involves two or more people taking turns speaking and listening. An effective interview should be structured, goal oriented, and role directed.

Basic Steps of an Interview

There are a few steps to the interviewing process. The first step is to prepare for the interview by identifying the interview goals, identifying the appropriate person, and then arranging the interview.

Basic Steps of an Interview (cont.)

The next step is to Structure the Interview. This is done by identifying the interview topics, determining and writing interview questions, and then sequencing the interview questions properly.

Basic Steps of an Interview (cont.)

The next step is to Conduct the Interview. An interview must be opened, processed and closed smoothly. It’s important that the interviewer listens actively and guides the process accordingly.

Interviewing Ethics

Good Ethics are essential for success for both the interviewer and Interviewee. Remaining purpose driven, honest, unbiased, lawful, and respectful should be principles for all involved in the interview.

Different Types of Interviews

There are generally three reasons for one to conduct an interview, they are: Information Gathering Interviews, Job Interviews, and Appraisal Interviews.

Information-Gathering Interviews

To prepare an information-gathering interview, the interviewer must first determine a goal. College students, for example, use these interviews to help them learn what available options are best for them following graduation.

Job Interviews

Job Interviews are what most people think of when they hear the term interview. This type of interview is conducted to help the interviewer assess the interviewee’s qualifications and skills for employment.

Appraisal Interviews

Appraisal Interviews, also known as performance reviews, are interviews in which a leader or employer shares information with an employee about his or her job performance in efforts to support or correct behavior.

Roles During the Interview

The three phases of an interview are the opening, the body, and closing. Both the Interviewer and Interviewee have roles to play during each phase of the interviewing process.

Roles During Opening

During Opening, the interviewer should put the interviewee at ease and establish rapport, while the interviewee should try to make a positive first impression by being on time, well dressed, and maintaining eye contact.

Roles During the Body

In the Body of the interview, the interviewer should listen actively, record the interview, ask and answer questions, and keep the interview on schedule. The interviewee should listen actively, ask questions, and provide thoughtful and clear responses to questions.

Roles During Closing

During closing, both the interviewer and interviewee put emphasis on summarizing the interview, encouraging friendly relationships, discussing the next step, and exchanging thank-yous.

Follow Up the Interview

Following up is a great idea for both the interviewer and interviewee. Often forgotten, following up can help cement the message and modify behaviors.

Thank You

Are there any Questions?

References

Beebe, S. A. & Mottet, T. P. (2016). Business and Professional Communication. Principles and Skills for Leadership. Third Edition. United States of America. Pearson.Anderson, L. E. & Bolt, S. B. (2016). Professionalism. Skills for Workplace Success. Fourth Edition. United States of America. Pearson.Dyer, Dyer, & Dyer (2013). Team Building. Proven Strategies for Improving Team Performance. Fifth Edition. San Francisco. Jossey- Bass.