Effective Writing

Assessment 1 Part A – Written or Oral Questions

Why is it necessary to determine the audience and purpose of a document before sending? (4 marks)

It is necessary to determine the audience and purpose of a document before sending it to ensure that you are passing the information in the correct way to the message receiver, the purpose of a communication will determine what information is sent, the

type of information sent and how it is formatted.

Why is it necessary to determine the format and structure of a document? (4 marks)

It is necessary because the format of information is guided by organisational policies and procedures.

Legislative and regulative requirements will influence the way in which you

present information. Organisations will have a set format that they follow.

For the correct structure of the document you must always follow the appropriate format.

What organisational requirements may impact upon documents you are preparing? (3 marks)

Identified authorities for signatories for correspondence/communications, Protocols, both written and unwritten for the organisation’s internal and

external communications, Requirements for inclusive and non-discriminatory language and for

adherence to copyright legislation.

Name two methods of communication. (2 marks)

A – Inclusive communication

An inclusive communication strategy is one in which explicit steps are taken

to ensure that all employees feel they are involved in decisions that affect

their day-to-day work.

B- The roles of personnel and their level of authority – you must always know how to refer to the person according to their level of authority and what information to provide.

Name two means of communication. (2 marks)

Microsoft Ofiice Word and Microsoft Excel.

Who else in the organisation might you ask to check the documents before sending? (2 marks)

A co-worker or a supervisor.

7. How will you ensure it is being sent to the correct recipient? (2 marks)

I would double check the recipient’s name and his address to make sure it is being send to the correct recipient.

8. Name two systems to file or store company documents. (2 marks)

In folders/subfolders or on hard disks.

9. Name two resources that would assist in document production. (2 marks)

Manuals and Legal or traditional requirements for the particular document

Format.

Part B – Written Assessment

To: [email protected]

Cc

Subject: Harbour cruises on Sydney Harbour

Dear Kellie

Thank you for showing interest in one of our travel packages.

We are pleased to introduce you to the Captain Cook cruise package, which includes an incredible seafood buffet for lunch.

  The cruise will depart from Cualle Quay on March 11 next year. How is your schedule?

The price is listed on our website and this cruise operates every day.

We hope to see you soon on one of our cruises!

Please let me know if you have any further questions.

Thank you,

Noraah

Part C – Written Assessment

Dear Ken

We’ve heard great things about Warmer Bros theme parks and would love to partner with you in our brochure.

We are one of Australia’s fastest growing wholesalers and are making a new eye on the Gold Coast. We would like to have you in our new brochure.

We can offer you four pages of brochure space by changing your products. And we would like to have 25% commission on all sales

. I will be on the Gold Coast around December 3rd and would like to meet you to better present this opportunity.

Please let me know if you have any further questions.

Sincerely yours,

David Duran

Australian Pacific Travel