Organizational Behavior

Provide an example of how organizational culture impact organizational structure in healthcare.

Organizational culture represents the integrated way of behavior, thinking for problem solving and feeling in organizations that provide healthcare. When various roles are distributed to provide various services in healthcare organizations then there are less medical errors. For instance, if there are well established communications channels in healthcare facilities then there is quality care even for appointments in outpatient. Also if there are well defined roles for various medical professions then this ensures that there is better care for the patients. Dressing codes also helps maintain culture in healthcare facilities for example scrubs that are of different colors depending on the job description of different staff members in various emergency rooms.

Various reward systems ranging from salary to pension schemes as well as other forms of appreciating the medical practitioners motivates them to provide better services and care to patients. A proper layout of a healthcare facility helps to establish various ways of risk management and increase in the quality of patient safety. Poor culture means that prescriptions will be shallow and not very specific.

What would an ideal organization culture look like for a healthcare organization?

A culture that has a common vision, ethics and mission that is accepted by both employees and patients. One that ensures that all medical practitioners and other staff are well compensated in the healthcare facility and one that has a body that speaks on employees’ behalf in case of any challenges. A healthcare facility that has very clearly defined roles with professional hierarchy such that patients are not affected by conflicts between nurses and doctors. A culture that ensures that there is proper training of staff to ensure that patients are involved in decisions that involve their treatment. An organizational culture that ensure that there are ethics such as trust as well as other enthusiastic practices or motivations that help improve medical experiences and services.

Leadership is also a trait that should be in all medical practitioners to ensure that the vision of the healthcare facility is achieved. An organization that has a system or structure that ensures that good performances are recognized and one that ensures that there is no tolerance of poor performance or medical errors. A culture that ensures that there is delivery of quality operations, that encourages continuous learning and constant improvement of patient care and services. Also one that ensures that their objectives are successfully met and the community is adequately served.


Katherine W Vestal, R. D. (2007). Organizational culture and physician satisfaction with dimensions of group practice. Health services, 1150-1176.