Technology Trends Proposal Part III
Technology Trends Proposal Part III
Management plays an integral part in the execution of a new telemedicine system. Effective management strategies are needed to help the organization manage the new changes that will occur during the implementation process. We will go over the five main aspects to help manage changes in an organization: leadership, language and vision, connection and trust, incentives, and planning, implementing and iterating (Wager, Lee, & Glaser, 2013). Once the telemedicine system is in place, the leadership can then determine the benefits that support the organization’s quality initiatives.
Change is a process that must be guided through by a leader or committee of leaders. These leaders must be able to explain the reasoning for the change to members of the organization. The reasoning and method of how the new system will be incorporated should be communicated. Management should be able to identify and obtain all of the needed resources for the telemedicine system, as well as have the ability to resolve problems when they occur or steer the course if it is needed (Wager, Lee, & Glaser, 2013).
Language and Vision
Communication is a necessity when instituting a big change in any organization. Members need to be told beforehand why implementing the new telemedicine system is important, what their jobs will entail once it is place, and how different the work environment will be (Wager, Lee, & Glaser, 2013). It is management’s responsibility to explain this vision to its members. When conveying this message, it is important to use words such as “should”, and “we” (Wager, Lee, & Glaser, 2013). Having this explanation will help members realize the vision is realistic and a team effort, rather than it all falling on their shoulders.
Connection and Trust
Management can make a connection with their members by continuing to communicate the vision of the new system every chance they get. During these times, the communication should be open so that members can convey any opinions and concerns they might have. Members must be able to trust their management. According to Wager, Lee & Glaser (2013), trust is earned and lost by everything that leaders do or don’t do. Management must be able to get behind and play an active part in the new telemedicine system so that others will be able to trust in the system as well.
A majority of the organizations members will support the new change on their own. Incentives can help motivate other members to be more supportive of the upcoming changes. Incentives can come in many forms such as: bonuses rewarding members who have a meaningful impact, awards for those individuals who go above and beyond, or even just giving a member something interesting if they support the change such as new office (Wager, Lee, & Glaser, 2013).
Planning, Implementing & Iterating
Any type of change must be planned out in advance before it can occur. One of management’s jobs is to help plan out the different steps that will arise such as the whole implementation process and training all of the organizations members on the new system. Managers must be able to handle problems as they arise and be able to make adjustments whenever necessary (Wager, Lee, & Glaser, 2013).Once the system is in place the organization will be able to see the benefits of the telemedicine system that support its quality initiatives.
Telemedicine Benefits Supporting Quality Initiatives
A telemedicine system is a tool that can be used by providers to not only extend their medical practice outside of their normal facilities but includes patients in their healthcare (American Telemedicine Association, 2006). Healthcare organizations main quality initiatives focus on patients; patient safety and patient satisfaction. The benefits of implementing a telemedicine system will help support those initiatives. According to American Telemedicine Association (2006), with remote patient monitoring, providers can monitor and record a patients vital signs from different locations, increasing patient safety. Specialist referral services enable patient’s to visit providers through video, regardless of how far away they might be from each other. These options help to increase the quality of care that is provided, which in turn increases patient satisfaction.
Management has a big impact on how well a new system gets implemented into an organization. Without their active participation and support, members of the organization will not go along with the process. It is management’s job to ensure that members support and trust the vision of the new system. Once the system is in place the benefits that support the organization’s quality initiatives will be easily noticed.
American Telemedicine Association. (2006). Telemedicine, Telehealth and Health Information
Technology. Retrieved from http://www.americantelemed.org/docs/default-
Wager, K.A., Lee, F.W., & Glaser, J.P. (2013). Health Care Information Systems: A Practical
Approach for Health Care Management (3rd ed.). Retrieved from The University of
Phoenix eBook Collection database