Communications Challenges and Strategies

Communication Challenges and Strategies


University of Phoenix

LDR 531


Communication Challenges and Strategies

Hiring a first time worker can be a bit unpredictable. Unlike someone that has previous work experience you don’t have anyone to tell you about how that person perform in a specific environment. You never know what kind of person you’re adding to a business. Business owners face a lot of problems, but two in particular is work ethics and attendance. According to “Work Ethic” (n.d.), “Work ethic is the belief in the moral benefit and importance of work and its inherent ability to strengthen character”. It is a major key in growing a successful business. We’ve all heard the saying ” hard work pays off”. Hard work builds character. Along with work ethics, attendance often becomes a factor in hiring a first time worker. Absenteeism is a significant problem in organizations. According to “Managing Employee Attendance” (2016), “In 2015 the U.S. Department of Labor (DOL) estimated that 3 percent of an employer’s workforce was absent on any given day”. The percentage increases as new employees come to the organization.Time management can be the cause of absenteeism. First time workers often need a little leadership to get them going in the right direction. Mentoring or shadowing another good employee can provide the proper training and work ethics including attendance.

According to the Bureau of Labor Statistics, Americans spend 8.8 hours a day in the workplace. Spending so much time interacting with coworkers and managers can decrease productivity. It is important for organizations to bring in motivated employees that will create positive working environment instead of a destructive environment. There are ways to increase productivity in the workplace. Employees are more likely to be productive when they are aware and expect what is needed from them. Training gives the employee the ability to gain experience and be confident in the workplace, while making the environment a welcoming place. Also, employers should be role models. Supervisors and managers should lead by example. When an employee see a superior slack off and is not motivated then the employee will slack off and not be motivated as well. This brings the productivity down. Work ethics, attendance, and productivity are three behavioral issues that first time jobholders can experience. There are multiple ways to change negative behavior issues to positive issues.

Behavioral issues arise with any one that is pursuing his or her first job. There is no way of knowing if a behavioral issue will occur. Managers should be able to facilitate behavioral issues when they arise. There are some things that managers can do to facilitate the issues to bring positive outcomes.


Coaching works to develop employees over a period of time. Crom  (2011), “An effective coaching process will create observable changed behaviors that will benefit your entire organization”. It helps the employee clearly see the behaviors that needs to be changed, and why they need to be changed. Gary  (2015), “Benefits of coaching include:

Employees will feel valued and like management wants them to succeed.

Staff will build valuable knowledge and skills that can help them to advance in the professional world.

Employees will feel encouraged and supported by their company and manager.

Tackling Behavior Issues

  • Workers will be able to feel the pride and satisfaction that often comes with taking on new challenges.”

Tackling behavioral issues should focus on one issue at a time. Trying to fix all behavior issues that the employee have at one time can overwhelm the change while also creating more problems. It is important to let employee have ample amount of time to make permanent changes instead of temporary. Behavioral issues should be prioritized by the most important and only move on to the next one after mastering the first behavior.

Reinforce Positive Behaviors

Behavioral issues should be handled fairly and head-on. Aggressive comments and others are never effective means to getting the proper behavior the company requires. This can create distrust between the employer and employee while breaking down relationships. Once the behavior issues have permanently changed, the behavior should be rewarded with positive reinforcement. Positive reinforcement is recognizing and rewarding a behavior to encourage the employee to continue. Positive reinforcement can be incentives or praise to show appreciation. There are plenty of benefits to positive reinforcement. It can bring an employee the sense of self-worth by making them feel good about the job. A bad behavior turns into a good behavior. The reinforcement would make the employee want to continue to improve in the workplace. Also first time employees are concerned with fitting in the workplace culture and not demonstrating actual ability to work. The positive reinforcement can alleviate the concerns and help the employee feel more confident in his or her ability to be successful.


Inspiring the employee helps motivate at a deeper level and tap into their passion. An employer can inspire his or her employee by sharing positive stories that the employee has accomplished. Leaders should remind the employee how his or her work is improving people’s lives. Motivational speakers bring a unique perspective that can encourage your employees always to strive to do their best.


Gary, S. (2015). 5 Ways To Facilitate Behavioral Changes Among Employees. Retrieved from

Crom, M. (2011). Effective coaching can motivate employees. Retrieved from

Managing Employee Attendance. (2016). Retrieved from

Work Ethic. (n.d.). Retrieved from

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