Management Support System
Company ABC intends to use a Management Support System(MSS)
The MSS will aid the managers to :
Performing what-if analyses
Tracking performance to determine goal achievement
It will generally be used in decision making and running of the company.
Decision support System
Human Resource Information System
Customer Relationship Management
Collects and stores data about employees of an organization
Collects sales and customer information
Models projections based on existing data from the database
Generates reports related to employee salary
Generates Sales reports and trends
Assisits in decision making
Annual performance appraisal report generation
Market Basket Analysis report
Organization structure generation
Features an MSS
Model creation and execution
Reporting generation and graphics
Statistics and forecasting
Benefits of using an MSS
Better interdepartmental communication
Decision quality improvement
Scales up and strengthen company’s competitive advantage
Allows the exploration of scenarios and possibilities before a final decision is arrived at.
Types of Decisions the System will Support
Model based DSS
Communication Based DSS
Data based DSS
DSS Utilization at Top-Level Management
Make decisions on direction of the business
DSS Utilization at Mid-Level Management
Monitoring group level performance
Diagnosing and resolving problems
Supporting cooperative behaviors
Designing a reward system
DSS Utilization at Low-Level Management
Ensuring quality of production
Reporting employee problems
Making recommendations and suggestion
MSS and Establishing a Competitive Advantage
Prediction by using modelling and Artificial intelligence
Quick and prompt decision making
Steady workflow through organization and efficient communication
Faster turnaround times
Adopt MSS Gradually from the top management then mid man agent and finally lower management.
Investigate and study various companies that adopted MSS to see their result before and after.
Invest initial recommended resources since it is an investment for the future
Start as soon as possible so they have and edge through competitive advantage
Nicol, L., Stafford, M., & Pike, K. (2018). Information Systems. Glebe, NSW: Blake Education Pty.
Rudman, J. (2016). Information systems. Place of publication not identified: Natl Learning.
Treat, T. (2011). Technology Management: New Directions for Community Colleges, Number 154. Hoboken: Wiley.
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