Quality Dimension and Measures Table

Measurement dimensions


HCA 451 week 2




Quality Dimension and Measures Table

Open your web browser and research the six dimensions identified by the Institute of Medicine (IOM) that are used to measure high-quality care.

Complete the table below by identifying the dimension, describing its purpose, and providing a measurement example.

Cite at least 2 peer-reviewed, scholarly, or similar references and your textbook to support your information. Citations should be included within the table.

Please list references at end.

Dimension Description Measurement Example
Efficient Health care services should be administered using best technology possible. New technology employed in health care systems will guarantee increased efficiency for service delivery. Healthcare systems need efficiency to avoid causing errors in healthcare patients furthermore increase trust in the system. Ways of measuring efficiency include supply rate of waste. The ease of new patient registration Is also a way to measure the effectiveness of this dimension. Another way to measure efficiency is elimination of queues in healthcare’s. Queue do expose bottlenecks in the process. Last is rate of waste medication (Sott et al., 2003).
Equitable Provide healthcare to all people irrespective of their backgrounds. Grigoroudis et al. (2012), a method that is normally used to measure this dimension is by identifying two groups based on income level and treatment. By then collecting data from health center, the quantitative data can be used to know whether there is a disparity in treatment based on income.
Timely Ensuring that service delivery in the organization is timely. Measurements methods that can be used in healthcare’s are mainly quantitative methods. The data obtained from patient records can give real time data of the amount of time spent since registration to receiving treatment. The healthcare can measure this by using technological systems that compute themselves automatically. After receiving data and analyzing, it can then be compared with acceptable limits (Grigoroudis et al., 2012).
patient centered Patient centered consider patient preferences as much as it is possible. It centers on providing both physical and emotional comfort while delivering care. The most reliable method of measurement is collecting quantitative data with surveys. The healthcare facility would employ and external survey company to create questionnaires that try to answer if the center is following patient guidelines. The output of the survey will then point out areas that need to be rectified by all staff.
Effective Use of treatment should benefit for a medical condition. The method of measurement in this case would be the use of qualitative data. The target group would record data and treatment administered. After treatment, this information is shared out there with other health care facilities to improve treatment of that medical condition. New methods of treatment and therefore be employed to give specialized treatments to the medication. it would also help in altering the pattern of treatment in areas where it is not necessary (Scott et al., 2003).
Patient safety Ensuring that the patient is safe with the treatment procedures. As guided by world health organization, the minimum needs are laid out there to ensure that the patient is safe throughout the treatment. To measure this dimension, the facility should consider using a study to find an outcome of using a certain, researchers will then point out needed improvements in the healthcare. The study used ca include Donabedian Model. It is a crucial model for providing patient safety (Grigoroudis et al., 2012).


Grigoroudis, E., Orfanoudaki, E., & Zopounidis, C. (2012). Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard. Omega40(1), 104-119.

Scott, T., Mannion, R., Davies, H., & Marshall, M. (2003). The quantitative measurement of organizational culture in health care: a review of the available instruments. Health services research38(3), 923-945.

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