The Corrective Process

The Corrective Process


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The Corrective Process

The Corrective Action Process is made up of a set of steps that are in a certain sequence, which is meant to identify, detect and successfully rectify any issues that might be experienced in the field of servicing or systems manufacturing. When an issue is noticed, there is a plan that is followed, to make sure that normalcy is returned as soon as possible.

The first step would be to create a team to try and figure out the problem, for complex problems. The team will try to isolate the scene, so as to maintain the conditions that were in existence at the time of the accident as closely as possible (Goetsch, 2011). The team is created so as to bring a blend of expertise and experience for the handling of the problem.

The next step involves finding the root cause to the problem. This is the most important step, because it determines whether the problem will be solved or not. Here, documenting and collecting available evidence at the scene by photo/videotaping, personal observation, taking statements and drawing sketches is what happens. This step also involves identifying and interviewing witnesses who might have been available during the accident or whatever problem, so as to establish the reason. Most importantly, this step helps the team determine the sequence of events that led to the particular accident.

Finally, after having all the information needed, the team will need to take action and solve the problem. Once the root cause has been found, mostly one or more solutions will potentially become apparent as well. The team will now have to select the best possible solution or combination of solutions for a robust yet cost-effective solution. This step also involves providing a report of the findings. The purpose of this report is to have a record of findings of the investigation, the cause of the accident as well as what was involved in solving the problem.


Ferguson, M., & Nelson, S. (2013). Aviation safety: A balanced industry approach. Boston: Cengage


Goetsch, D. L. (2011). Accident Investigation and Reporting. In Occupational Safety and Health for

Technologists, Engineers, and Managers (7th ed., pp. 165-178). New Jersey: Prentice Hall

Oakley, J. (2011). Techniques of Accident Investigation. American Society of Engineers.

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