Professional Work Environment








Professional Work Environment

Kaplan University

CS 204

Professional Work Environment


I have a passion for helping people, but there is a limit to that.  I want to work in the healthcare administrative side of things. I don’t like blood or needles, but typing and deadlines.  I like to help the patient behind the scenes, be the doctor behind the doctor.  So the environment I would love to work in is similar like the current profession I’m currently working in, which is a specialty medical pharmacy call center.  But I would rather work in the eligibility department, which makes sure people either have current insurance or I help get them the insurance needed.

Language and Behaviors 

​In my place of business, or any professional setting, you must maintain a certain behavior when working with other, especially in a predominately women environment.  Not everyone knows your personality right out the gate, or how to speak. So it’s best to keep it simple and professional to prevent offended anyone.  When they allow intros in your team meeting, that’s when you can let people know, forewarn them so to speak, about how you speak or just how you are in general. And make sure not to allow people to worry whenever a disagreement occurs, so one thinks violence will arise.  That is major and normal in a higher-up’s imagination during various misunderstandings.  What may look one way might not look the same way to someone to the manager.  So remember it’s not mostly what you say, but how you say it in your tone and body language.

Attitudes and Beliefs 

​In healthcare, attitudes and ethics go hand and hand.  Handling the patients themselves require ethical and moral standards, which shows that you care about the patients and that you’re here to help them in any way you can.  Also, the compliance of HIPAA and the avoidance of COI or conflict of interest are also of great importance.  You must never release any information regarding the patients we serve, how we serve them and any trade secrets of the company we work for to any outside vendors.  We believe that trust is “Good Business”.  So we make sure to treat the information of any patient with extreme caution and discretion, making sure we take various security and safety measures.  We are “ALL IN” for our patents, to serve them in and making sure they get whatever it is they need the cheapest and fastest way possible.  It’s best to treat patients, as you would want you or a loved one to be treated.

Values and Interest

​We truly value our patient’s trust in us as an organization. If they don’t trust us to take care of their order, handle their billing needs, or protest their information, out business will not survive. No one does business with people they can’t trust.  So we focus on the needs of the patient’s and how to schedule their order the cheapest and fastest way possible.  This supports our beliefs for our patient’s trust because we strive to work together with our patients.  We make sure every employee knows it’s their responsibility to keep their information safe and secured, provide excellent customer service efficiently and accurately.

Education and Trainings 

            ​The education for my profession really depends on the level of responsibility you want in your description.  Entry-level workers, depending on the department, you may need just a High School Diploma or an Associates degree.  Depending on the department, a Bachelors degree is required, but extra certifications are preferred and they may help you get it onsite orgive you time to acquire it offsite.  The higher you want to grow in the company or e considered for, the higher your educational level has to be.  Of course training is required for each new position you work for, because they need you to be able to serve the patient with excellence and confidence.

Tools and Equipment used

​The only equipment in my department that’s used is the computers and the phones.  Now to take it up another layer, there are various software systems that people are being training on as far as navigating through them.  Systems and phone training as well as communication are key.  You need a 6-week training before getting thrown to the wolves.  With each promotion, there is another series of training you will have to go though and there are 3 annual web-based training that are required for the entire staff, Ethics, HIPAA and Security.  If there are any updates/upgrades to the systems, then new training will be completed.

Interactions with others 

​In my work environment, working with others is essential and inevitable.  There is no “I” in “TEAM”, so knowing how to communicate with others, as well with our customers, shows how you care about your job. We collaborate with other departments in the shipping, eligibility and medical admin department. We collaborate with MDO (medical doctor offices), insurance companies and mail carries. There is a certain department that handles the details but we all sync together in order to serve our patients.  Treating everybody with respect and dignity creates a positive work environment that everybody enjoys, and that will show in people’s work.  Happy employees make happy customers.


​So the moral of this paper is teamwork and passion.   Always put your best in what you do.  I have a passion for helping people so this career path is perfect for me.  If you don’t have a passion for what you do, it will show in your work and make give you a poor report. This job help save lives, and we need everyone around us to do that.  Of course, learn how to work independently, but if you need help, don’t be afraid to ask.  When you win, everybody wins.  Make sure you’re doing the right thing, morally and by policy.  Take accountability for your actions and always be willing to learn, be flexible and willing to help in any way you can.




Fuller, Erica, personal experience with Xerox, 2009-2016

Davidson, Erica, Synagis Manager with Accredo, 2017