Signature Assignment

Signature Assignment

University of Phoenix

OPS/571 Operational Management


To: Prospective Employee

From: Juanita Kendrick

Date: Monday, March 25, 2019

Subject: Credential Outline

Good afternoon, Prospective Employee

My current job is the Chief Clerk in the Tax Collector’s Office of a County Government in which we collect Ad Valorem taxes that are due on real and personal property and motor vehicle. This memo is to provide with an outline of my credentials along with information of my individual studies and team assignment in Operations Management/OPS571 class that would help the senior manager in his or her decision making process to hire an operations consultant or permanent employee. I have learned much useful information doing this class, such as flowcharting, statistics control methods, lean techniques, operations consultant, forecasting, Six Sigma Yellow Belt Training, and global sourcing, procurement, and outsourcing

Flowchart Improvement Process

The first week assignment was flowchart improvement process, which gave students an opportunity to see the daily process of their work and personal live environment. According to Jacobs & Chase (2014) “a good way to start analyzing a process is with a diagram showing the basic elements of a process—typically tasks, flows, and storage areas.” Studying the process of flowcharting have helped me to gain knowledge of how to eliminate unnecessary steps in processes that I perform at work in in my personal life.

Statistical Process Control Methods

The second week in Operations Management 571/OPS571, we studied the statistical process control methods. The information received form this week will help me to help your company avoid sending out products or provide services that have defects and will ultimately cost the company money. This is where statistical process control methods come into play. “Statistical process control (SPC) involves testing a random sample of output from a process to determine whether the process is producing items within a preselected range” (Jacobs & Chase, 2014). The information retrieved from the statistical process will allow me to be able to evaluate the time frame of producing products or services and determine if it is working or need to be improved or replaced.

Lean Techniques

Developing and implementing lean techniques in businesses was our week four study. According to Jacobs & Chase (2014) “In the context of supply chains, lean production refers to a focus on eliminating as much waste as possible. Moves that are not needed, unnecessary processing steps and excess inventory in the supply chain are targets for improvement during the learning process.” This will enable me to help your management team make those necessary decisions of getting rid of processes that are not in the best interest of the company and will save the company time and money. Also during week four we had to do a PowerPoint on operation consulting which helped me to understand why operations consulting are useful to business and how I can apply that information to help the business. According to Jacobs & Chase, (2014) “Operations consulting deals with assisting clients in developing operations strategies and improving production processes. In strategy development, the focus is on analyzing the capabilities of operations in light of the firm’s competitive strategy.” For businesses to be successful, they need to have a good operations consulting team in place to handle the problems that may arise, the strategies to solve those problems and improve the production process.

Operations Forecasting

In week five, we studied operations forecasting which can be a helpful tool when it comes to helping companies predicting much needed future information about their business. “Forecasts are vital to every business organization and for every significant management decision. Forecasting is the basis of corporate planning and control. In the functional areas of finance and accounting, forecasts provide the basis for budgetary planning and cost control. Marketing relies on sales forecasting to plan new products, compensate sales personnel, and make other key decisions,” (Jacobs & Chase, 2014). Week five course work also focused on Six Sigma, which “refers to the philosophy and methods companies such as General Electric and Motorola use to eliminate defects in their products and processes. A defect is simply any component that does not fall within the customer’s specification limits,” (Jacobs & Chase, 2014). The PowerPoint helps me to understand how to determine business customers and priorities, along with why customer feedbacks, business objective, causes of defect, and so on are very beneficial to the business.

Global Sourcing, Procurement, and Outsourcing

The final week, the course focus on global sourcing, procurement, and outsourcing and how they are used by businesses and what benefits they can offer businesses. According to Jacobs & Chase (2014), “Strategic sourcing is the development and management of supplier relationships to acquire goods and services in a way that aids in achieving the needs of the business.” With this kind of strategy, businesses can save money and time on developing, delivering, and processing products and services. Another way to cut cost and save time is through outsourcing. “Outsourcing is the act of moving some of a firm’s internal activities and decision responsibility to outside providers. The terms of the agreement are established in a contract. Outsourcing goes beyond the more common purchasing and consulting contracts because not only are the activities transferred, but also resources that make the activities occur, including people, facilities, equipment, technology, and other assets, are transferred,”(Jacobs & Chase, 2014). This knowledge will also be useful to your company if the management team is thinking about sourcing and outsourcing, and whether or not doing so will benefit the company.

With all of the course material I have covered in this class and have also applied to my daily work environment and my own personal life, I will be an access to your company. I have gained knowledge that will be useful to your company and its staff, its suppliers, and its customers, now and in the long-run. Therefore hiring me as your company new Operations Consultant will be beneficial to your company as a whole with all the knowledge and experience I have gain throughout this class.

Thank you for your time,

Juanita Kendrick


Jacobs, F.R. & Chase, R.B. (2014). Operations and supply chain management (14th ed). New Your, NY: McGraw-Hill.

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